Fares79 Posted May 29, 2023 Share Posted May 29, 2023 Dears, I got this error when opening only one page on my website: https://theoutfit.me/prices-drop-dailydeals The error is: "Warning: PDO::query(): MySQL server has gone away in /public_html/classes/db/DbPDO.php on line 156 500 Server Error Oops, something went wrong. Try to refresh this page or feel free to contact us if the problem persists." May I know what is this error and how to fix it? Best Regards, Link to comment Share on other sites More sharing options...
juanrojas Posted May 29, 2023 Share Posted May 29, 2023 clear cache via ftp enable debug mode Link to comment Share on other sites More sharing options...
Fares79 Posted May 29, 2023 Author Share Posted May 29, 2023 Thank you for your reply May I know how to clear cache via ftp please? Link to comment Share on other sites More sharing options...
juanrojas Posted May 29, 2023 Share Posted May 29, 2023 https://www.google.com/search?q=clear+cache+via+ftp+prestashop+1.7&oq=clear+cache+via+ftp+prestashop+1.7&aqs=chrome..69i57j33i160.613j0j7&sourceid=chrome&ie=UTF-8 Link to comment Share on other sites More sharing options...
Fares79 Posted May 29, 2023 Author Share Posted May 29, 2023 Thanks but this didn't fix the issue Link to comment Share on other sites More sharing options...
juanrojas Posted May 29, 2023 Share Posted May 29, 2023 Did you do the other thing I said? Link to comment Share on other sites More sharing options...
Fares79 Posted May 29, 2023 Author Share Posted May 29, 2023 Do you mean enabling the debug mode? Link to comment Share on other sites More sharing options...
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