ps_accounts error on installing our module

[Zendapps]

Hello,

We have received feedback from our customers stating that our module is not compatible with the latest version of PS and an error message "ps_account" is being displayed during installation. Can anyone provide suggestions on resolving this problem?

[ComGrafPL]

You have develop this module? Is that module works on other PS versions? Whats the client's Presta version?

[Zendapps]

Hello,

Indeed, I have successfully created the Product Labels module, which has been functioning flawlessly in previous versions. However, a problem has arisen in the latest version, specifically regarding the "ps_accounts" issue. The user encountered errors after updating their PrestaShop version to 1.7.8.8.

Thanks in advance.

4 minutes ago, ComGrafPL said:

You have develop this module? Is that module works on other PS versions? Whats the client's Presta version?

 

[ComGrafPL]

1 hour ago, Zendapps said:

Hello,

Indeed, I have successfully created the Product Labels module, which has been functioning flawlessly in previous versions. However, a problem has arisen in the latest version, specifically regarding the "ps_accounts" issue. The user encountered errors after updating their PrestaShop version to 1.7.8.8.

Thanks in advance.

 

Ask client to either temporary disable that module, for the check only. If then your module work. Try with client with update / install older version of the ps_accounts. Either update PS to 1.7.8.9. ( you can also download PS 1.7.8.9 and copy / replace  ps_accounts to client files. Clear cache after.

Be sure you have store  / files backup.

[JoeSchiaffi]

Hi there,

I have a problem with this module, after update at the latest version (7.0.2) all module that need to be linked to my prestashop account (PrestaShop Checkout, PrestaShop Google Marketing, for example) stopped to work. So, I'm trying to upload an older version of this module but I cannot find it anywhere, could you please help me? Thanks a lot