Jump to content

Partial refund : error shopId must be greater than 0


Recommended Posts

Hi there,

On Prestashop 1.7.8.7, I have a strange issue.

On a paid and shipped order, I want to do a partial refund. But I've got an error : "An unexpected error occurred. [PrestaShop\PrestaShop\Core\Domain\Shop\Exception\ShopException code 0]: Shop id 0 is invalid. Shop id must be number that is greater than zero."

Sometimes the 2nd part of the message ("Shop id 0 is invalid. Shop id must be number that is greater than zero.") did not appear, but there's still an error.

It's not occur on every order, but I didn't find the difference between them.

The error isn't explicit enought, so I hope someone already get this trouble and found a solution.

Thanks

 

Link to comment
Share on other sites

  • 4 months later...

Hey guys, I managed to solve this issue (at least for my current situation).

For some reason my order had id_cart = 1 in ps_orders, so I looked at my shopping carts page and took a cart ID number from there and add it to id_cart. After this I could easily refund the order without errors.

Hope it helps.

Edited by zanpo (see edit history)
  • Thanks 1
Link to comment
Share on other sites

  • 11 months later...
  On 10/6/2023 at 12:09 PM, zanpo said:

Hey guys, I managed to solve this issue (at least for my current situation).

For some reason my order had id_cart = 1 in ps_orders, so I looked at my shopping carts page and took a cart ID number from there and add it to id_cart. After this I could easily refund the order without errors.

Hope it helps.

Expand  

Thanks.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...
tracking pixel