Partial refund : error shopId must be greater than 0

[aure34]

Hi there,

On Prestashop 1.7.8.7, I have a strange issue.

On a paid and shipped order, I want to do a partial refund. But I've got an error : "An unexpected error occurred. [PrestaShop\PrestaShop\Core\Domain\Shop\Exception\ShopException code 0]: Shop id 0 is invalid. Shop id must be number that is greater than zero."

Sometimes the 2nd part of the message ("Shop id 0 is invalid. Shop id must be number that is greater than zero.") did not appear, but there's still an error.

It's not occur on every order, but I didn't find the difference between them.

The error isn't explicit enought, so I hope someone already get this trouble and found a solution.

Thanks

 

[juanrojas]

hello, is it a multi store?

[aure34]

1 hour ago, juanrojas said:

hello, is it a multi store?

We have the issue on 2 différents website, one is multi store, the other not

[juanrojas]

please do not mix the themes, this error is from the multi-store store or not?

[aure34]

8 minutes ago, juanrojas said:

please do not mix the themes, this error is from the multi-store store or not?

Website A : yes

Website B : no

Issue is the same on both sites, I do not mix the themes

[juanrojas]

forget it, I think I'm lost

[edutac]

Hi Juanrojas,

I have the same issue after a standard/partial refund ? Did you fixed it ?

[edutac]

On 5/10/2023 at 4:13 PM, aure34 said:

Website A : yes

Website B : no

Issue is the same on both sites, I do not mix the themes

Hello aure34, I have the same issue after a standard/partial refund ? Did you fixed it ?
Thanks a lot for your answer !

Ed

[zanpo]

Hey guys, I managed to solve this issue (at least for my current situation).

For some reason my order had id_cart = 1 in ps_orders, so I looked at my shopping carts page and took a cart ID number from there and add it to id_cart. After this I could easily refund the order without errors.

Hope it helps.

Edited October 6, 2023 by zanpo (see edit history)

[piotrmerton]

On 10/6/2023 at 2:09 PM, zanpo said:

Hey guys, I managed to solve this issue (at least for my current situation).

For some reason my order had id_cart = 1 in ps_orders, so I looked at my shopping carts page and took a cart ID number from there and add it to id_cart. After this I could easily refund the order without errors.

Hope it helps.

Thanks.