Peter.31 Posted April 13, 2023 Share Posted April 13, 2023 Hi, after updating the Google Chrome browser (v112.0.5615.87), the website loads incorrectly. Can anyone advise me how to eliminate this problem? The page displays well in Mozilla Firefox or Opera. Link to comment Share on other sites More sharing options...
AddWeb Solution Posted April 13, 2023 Share Posted April 13, 2023 Hi, Clear your browser cache and check. Because, sometimes, cached data in the browser can cause website loading issues. Link to comment Share on other sites More sharing options...
Peter.31 Posted April 13, 2023 Author Share Posted April 13, 2023 7 minutes ago, AddWeb Solution said: Hi, Clear your browser cache and check. Because, sometimes, cached data in the browser can cause website loading issues. I cleared the browser cache, but that didn't help. The bug will be in the latest version of Chrome. Link to comment Share on other sites More sharing options...
AddWeb Solution Posted April 13, 2023 Share Posted April 13, 2023 Okay, Try disabling any browser extensions you have installed then reload the website to see if this fixes the problem. Also, Inspect the page and check If there is any Javascript errors / CSS issues. If none of the above helps, Then check the website's compatibility with the latest version of Chrome and update any plugins, extensions or themes that may be causing compatibility issues. Link to comment Share on other sites More sharing options...
Peter.31 Posted April 13, 2023 Author Share Posted April 13, 2023 4 minutes ago, AddWeb Solution said: Okay, Try disabling any browser extensions you have installed then reload the website to see if this fixes the problem. Also, Inspect the page and check If there is any Javascript errors / CSS issues. If none of the above helps, Then check the website's compatibility with the latest version of Chrome and update any plugins, extensions or themes that may be causing compatibility issues. That's too much for me, I'm not a developer to know how to fix a Javascript or CSS error. Link to comment Share on other sites More sharing options...
AddWeb Solution Posted April 13, 2023 Share Posted April 13, 2023 No worries Kindly inspect your webpage and check if there's any JS error in Console. If yes, kindly share it here. Link to comment Share on other sites More sharing options...
Peter.31 Posted April 13, 2023 Author Share Posted April 13, 2023 3 minutes ago, AddWeb Solution said: No worries Kindly inspect your webpage and check if there's any JS error in Console. If yes, kindly share it here. And how should I check JS error in Console? Link to comment Share on other sites More sharing options...
AddWeb Solution Posted April 13, 2023 Share Posted April 13, 2023 (edited) Right click on your webpage and click on Inspect option. Below window will get opened. Goto Console Tab and refresh the page once. It will list down the JS errors if any. Edited April 13, 2023 by AddWeb Solution Removed duplicate image (see edit history) Link to comment Share on other sites More sharing options...
Peter.31 Posted April 13, 2023 Author Share Posted April 13, 2023 14 minutes ago, AddWeb Solution said: Right click on your webpage and click on Inspect option. Below window will get opened. Goto Console Tab and refresh the page once. It will list down the JS errors if any. It showed: Link to comment Share on other sites More sharing options...
AddWeb Solution Posted April 13, 2023 Share Posted April 13, 2023 2 minutes ago, Peter.31 said: It showed: Okay, So there's no JS error that causes website loading issue. Check the modules/theme/plugins version compatibility with your latest chrome version. Link to comment Share on other sites More sharing options...
Peter.31 Posted April 13, 2023 Author Share Posted April 13, 2023 3 minutes ago, AddWeb Solution said: Okay, So there's no JS error that causes website loading issue. Check the modules/theme/plugins version compatibility with your latest chrome version. All the latest plugins are installed. Link to comment Share on other sites More sharing options...
AddWeb Solution Posted April 13, 2023 Share Posted April 13, 2023 2 minutes ago, Peter.31 said: All the latest plugins are installed. Clear cookies and check once. If this doesn't help, check if there are any updates available for the prestashop website. If so, update the website and try loading it again. Link to comment Share on other sites More sharing options...
Peter.31 Posted April 13, 2023 Author Share Posted April 13, 2023 6 hours ago, AddWeb Solution said: Clear cookies and check once. If this doesn't help, check if there are any updates available for the prestashop website. If so, update the website and try loading it again. There will probably be an error in the theme. I will try to contact the theme developer, hopefully he will help me. Link to comment Share on other sites More sharing options...
AddWeb Solution Posted April 14, 2023 Share Posted April 14, 2023 9 hours ago, Peter.31 said: There will probably be an error in the theme. I will try to contact the theme developer, hopefully he will help me. Okay cool. Update here If you got any solution. Link to comment Share on other sites More sharing options...
NSFGRAFICS Posted April 14, 2023 Share Posted April 14, 2023 Hi, I have exactly the same problem.(It doesn't appeare in full page) The problem is present on Chrome and Edge. On safari (Mac Book ) and Firefox, no problem. My problem is present on the home page, category pages, shopping cart etc... but it is not present in a product page. The problem has been present for 48 hours I think Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now