I dont get and receive emails

[krisocam]

Hi,

 

I really need your help. I do not receive nor send emails from my new order, newsletter, and test email configuration. 

I use the recommended option and still do not receive email (also tested with different emails). I test SMTP and always have errors.

Furthermore, I also have an email alert and newsletter, neither of them are working. Even with my old version of PrestaShop which is 1.6 and now i migrated to 1.7 to think that will be the problem, but that is not the case.

* i have the same email on my Shop Setting → Contact → stores.

 

I hope somebody can help me.

[Nickz]

Have you checked your server settings, mailing is installed and set up?

1 hour ago, krisocam said:

I test SMTP

How do you test that?

[krisocam]

I put

SMTP server: smtp.gmail.com

User: [email protected] 

Password: ***** / even tested with app generator password

Encryption: SSL

Port: 465

 

and have this error  

 

Erreur : veuillez vérifier votre configuration

Failed to authenticate on SMTP server with username "[email protected]" using 3 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 https://support.google.com/mail/?p=BadCredentials g7-20020a1709061c8700b0091f5e98abd5sm10426221ejh.133 - gsmtp ". Authenticator PLAIN returned Expected response code 235 but got code "535", with message "535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 https://support.google.com/mail/?p=BadCredentials g7-20020a1709061c8700b0091f5e98abd5sm10426221ejh.133 - gsmtp ". Authenticator XOAUTH2 returned Expected response code 250 but got code "535", with message "535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 https://support.google.com/mail/?p=BadCredentials g7-20020a1709061c8700b0091f5e98abd5sm10426221ejh.133 - gsmtp ".

[Nickz]

2 hours ago, krisocam said:

SMTP server: smtp.gmail.com

User: [email protected] 

Password: ***** / even tested with app generator password

Encryption: SSL

Gmail has changed and won't accept non verified domains. Test your domains mailsettings, in shared server you need to get in touch with the staff. In VPS you need to adjust the dns mail settings accordingly. Or go to your cpanel and set up a mail for your domain and use that. Looks also better.

[krisocam]

Hello,

 

I tried to change the domain name with the server of OVH, but I have the same problem.

I just found out that the password in SMTP saves another password. 

Do you know in which part of the back office can I modify the password in my back-office?

 

 

 

 

 

[krisocam]

Hello,

 

Can you help me find the problem in my email?

I don't have any errors, but I don't receive any email after my test configuration.

 

[Nickz]

5 hours ago, krisocam said:

I tried to change the domain name with the server of OVH, but I have the same problem.

Domain Names cannot be altered. Why don't you use a domain based mail instead of gmail?

[krisocam]

I also tried, but I have the same error.