Andrea Posted March 8, 2023 Share Posted March 8, 2023 Hello everyone. I have prestashop version 1.7.8.8. Very often, if I open the details of an order, I realize that the products are missing. That is, the order total is right but instead of all products being there, it only displays one. This is a big problem because I don't understand which products the customer ordered. I also noticed that the cart related to the order has all the products inside and every time I have to open the order cart to see what products have been ordered. (see image) Thanks Link to comment Share on other sites More sharing options...
Nickz Posted March 8, 2023 Share Posted March 8, 2023 1 hour ago, Andrea said: I have prestashop version 1.7.8.8. Very often, if I open the details of an order, I realize that the products are missing Your shop is set up newly or comes over an update? Hosting is shared or proper? Link to comment Share on other sites More sharing options...
Andrea Posted March 8, 2023 Author Share Posted March 8, 2023 12 minuti fa, Nickz dice: Your shop is set up newly or comes over an update? Hosting is shared or proper? New site and shared hosting, not dedicated Link to comment Share on other sites More sharing options...
juanrojas Posted March 8, 2023 Share Posted March 8, 2023 Hello, in the screenshot that you show I see that you use some type of module to customize the products, is this true? Is it a module that you bought? Or am I seeing it wrong and is it the native prestashop customization? I would say that the problem comes from there, it would be to do a test deactivating that module to see if the error recurs Link to comment Share on other sites More sharing options...
Andrea Posted March 8, 2023 Author Share Posted March 8, 2023 51 minuti fa, juanrojas dice: Hello, in the screenshot that you show I see that you use some type of module to customize the products, is this true? Is it a module that you bought? Or am I seeing it wrong and is it the native prestashop customization? I would say that the problem comes from there, it would be to do a test deactivating that module to see if the error recurs Yes, it's a Prestashop module but it's necessary because 90% of the products use it. I'll try to test by turning it off, maybe it needs to be updated. However I need it and I couldn't delete it anyway. Link to comment Share on other sites More sharing options...
juanrojas Posted March 8, 2023 Share Posted March 8, 2023 Even easier, create a product that is not associated with the module, make a purchase of that product and also add another product that includes many customizations, and thus you draw conclusions, but surely the error comes from that module, contact the developer 1 Link to comment Share on other sites More sharing options...
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