Customer Review module causing issue with Order Confirmation page

[Nair]

Hello, I have a module for customer reviews (Shop Reviews + Avatars + Reminder + Rich Snippets Module) and after prestashop upgrade its causing issue with the Order Confirmation page.

Issue - Once the customer makes the payment via payment gateway, instead of Order Confirmation page, customer gets a "500 server error". When we disabled this module this error is not seen the customer gets the Order Confirmation page as it they should. Where should i look into?

Prestashop version is 1.7.8.7

Thank you,

[ps8modules]

Hi.
Have you contacted the developer of the module with your error?
In this way, it is not possible to find out exactly where the error is from the description.
It is always a good idea to include a link to the page where the module was purchased.
Then someone who has or had the same problem can chime in.

[Nair]

53 minutes ago, ps8moduly.cz said:

Hi.
Have you contacted the developer of the module with your error?
In this way, it is not possible to find out exactly where the error is from the description.
It is always a good idea to include a link to the page where the module was purchased.
Then someone who has or had the same problem can chime in.

Hello, Thank you for your reply.

We contacted the developer however they will not provide any troubleshooting support as the module was purchased sometime back and has expired the support period, unfortunately the only way we can get their support is by paying for the entire module once again.

Link to the module - https://addons.prestashop.com/en/customer-reviews/42284-shop-reviews-avatars-reminder-rich-snippets.html

[JBW]

Enable debug mode to see the error details, maybe there is a quick fix for this

[Nair]

Sure, let me try and see.