I bought a couple of their modules back in late 2021.
While the module worked fine for my shop, I have been inundated with emails from PS IT SOLITION TOOLS about their other products and services.
First email was less than a month from purchase. They requested that I send them a License number of which is impossible to find on their website at the time. Anyway, I sent them my order email and thought that would be it.
Late last year they started email out again. Apparently their code had a load of vulnerabilities in it and I would have to pay to get it fixed.
20th December - First hacker email
24th December - Fundraising for some dog?
Jan 1st 2022 - More pushing to get another licence because "hackers"
4th Jan 2022 - The copyright/legal scare letter
QuoteImportant Notice / Aviso importante / Comunicazione Importante
We inform you that given the large number of reports and complaints that we have been forced to send in recent days, in accordance with the E-IT Regulation n. 01/22 09.24.22 for Software producers and owners of related Copyright, the competent authorities, in order to facilitate their and our work, have asked us to send the entire purchaser list of licenses related to our modules/software/manuals, in order to verify their sites and their position regarding compliance with our Terms and Conditions and our Copyright.
IMPORTANT: those who are complying and are therefore in compliance with the provisions of the Terms and Conditions obviously won't have to worry about anything. In order to facilitate your more rapid response and verification of the regularity of your situation, we have again reported below an extract of the salient points of the terms and conditions to be verified and followed (highlighted with red text and supplemented with any explanatory comments). In any case, our Customer Care remains at your disposal, for any possible clarification and further information, at the email address [email protected].
IMPORTANT: since the authorities will analyze your/your sites, we advise you to carefully check that you are in compliance, not only with our Terms and Conditions and our Copyright, but also with any other requirement required by current European/International legislation ( GDPR Privacy Cookie, Tax Law, etc). Our Technical Support is at your disposal 24/7 for any queries at [email protected]
We thank you for your attention and cooperation, apologizing for the inconvenience caused but which we are sure you will understand not due to our will.
We remind you, as per various communications sent , that important changes have been made to the terms and conditions, with particular reference to:
- validity of the Licenses purchased;
- duration of validity of the Multidomain License limited to 12 months;
- modifications/integration of the terms and conditions and consequences in case of non-acceptance.
The following points are summarized below but we strongly recommend that you read the Terms and Conditions again, on our store, at the following link
Thanks for your attention and cooperation.
Responsibility and Copyright
We decline all responsibility in case of any problem arising from the breach of these instructions and is not provided free assistance or advice problems resolution.
IMPORTANT NOTE: PS IT Solution transfers the non-exclusive right to use (license/copyright) of Modules of its development and provides occasional services connected to them or not, outside the VAT field in accordance with the italian legislation in force.
Ours modules can be REUSED* on multiple Prestashop sites, own or of your customers, but within the limits indicated below. Unlike most similar modules in the market, sold with a single license (buy one module per site), PS IT Solution offers each module under PS IT Unique License*. Therefore, by purchasing one of our Modules or packages only once, you will have the right to reuse the versions of the module received for a maximum total of four websites/domains/subdomains/subdirectories, in compliance with our Copyright and, obviously, on condition that you have purchased and are in possession of a regular License of use (corresponding to the purchase order number/ref. of each module), to be documented and always try with your order/purchase reference number. It is strictly forbidden and punishable by law and by legal means, with a claim for damages, the sale or distribution of our modules in any capacity and / or the removal of our Copyright from them. For the protection of our Copyright and end users, all our forms are tracked. PS IT Unique License is valid for twelve months, after which the license will be valid for a single website/domain/subdomain/subdirectory. Therefore, to continue using our module(s) in the terms and in the manner indicated above, it will be necessary to purchase an "Upgrade Fee". Any violation will be promptly reported to the competent authorities, with all the following consequences*.With reference to the above, we reserve the right to request the license number from anyone who uses one of our modules, at any time.
*Each license is linked to the reference or Purchase Order number and the ownership or customer relationship of the websites on which our modules are used must be proven and verifiable. Only the licenses present in your current "order history" area of this platform are valid. All previous licenses or, in any case, not present in your current "order history", are to be considered expired and/or invalid. Continuing to use our modules will therefore represent a violation of our copyright, which will be promptly reported to the competent authorities and will give rise to a consequent request for compensation for the economic damage caused by this, quantifiable in the license price at the time of the request multiplied by a factor of 100.
Update Terms and Conditions
Terms and Conditions may be subject to updates, with additions and/or modifications, at any time, which will be communicated by email to customers, with the exception of those who have requested, with reference to what is established in these Terms and Conditions and/or by legislation in force on the subject, the cancellation from the contact list for News and Communications (see point above), to which it is advisable to constantly examine it in order to stay updated on the matter. Any communications blocked by your anti-spam service are also considered valid. You are obviously free not to accept any updates. This must be communicated in writing, via email, to [email protected] and will result in the immediate loss of the license granted and the consequent right to use the connected modules. Continuing to use our modules will therefore represent a violation of our copyright, which will be promptly reported to the competent authorities and will give rise to a consequent request for compensation for the economic damage caused by this, quantifiable in the license price at the time of the request multiplied by a factor of 100.
28th of Jan 2022 - The copyright infringement letter
This is the email they sent to me, and CCed in my work email and [email protected], [email protected]
QuoteFor the kind attention of the Resp. of Procedures.
Ref*: use of our software (prestashop modules) without a regular user license and failure to comply with the Terms and Conditions
According to the recent International Agreement (E-IT Regulation n. 01/22 of 09.24.22) between EUIPO (European Union Intellectual Property Office) and ICANN (Internet Corporation for Assigned Names and Numbers) and with reference to the massive procedure for verifying and sanctioning users in violation of our terms and conditions/copyright, we kindly ask you to give maximum priority, compatibly with your current other commitments, to the case indicated in the reference.
Despite our warnings, the infringers are clearly infringing our copyright by making prolonged use of our module without a regular user license and failure to comply with the Terms and Conditions and to regularize their situation, by purchasing a regular license.
As per the international regulation we are complying with, we remind you that, even if they deactivate/uninstall the module, the crime committed and their punishability and sanctionability remain confirmed, thanks to the documented evidence collected and already in your possession.
We look forward t
o hearing from you in order to give a mandate to our lawyers to proceed with the request for compensation for damages established in the current value of the license multiplied by a factor of 100 + legal fees + penalty added for prolonged use without regular license by you eventually authorized.
VERY IMPORTANT: After our first warnings it is possible that he proceeded to disable/uninstall the software/s in reference, we therefore kindly ask you to refer to the documented evidence already in your possession, as per the regulation, with the due major penalties.
Thank you
Best regards
You might be thinking I am using their software without a licence. Well I am not. I bought it in late 2019 and proved that to them when they asked for the licence number less than a month later. They know that my shop URL is attached to my personal email that they have been emailing so they know I have bought the module.
Yet they email me and CC'ed in those "authorities" with
QuoteDespite our warnings, the infringers are clearly infringing our copyright by making prolonged use of our module without a regular user license and failure to comply with the Terms and Conditions and to regularize their situation, by purchasing a regular license.
When I bought the modules back in 2019, there was nothing about how long one could use them for on the order page or in the TOS.
Today if you go to https://psitsolution.com/tools/en/info/terms-and-conditions
Quote*Each license is linked to the reference or Purchase Order number and the ownership or customer relationship of the websites on which our modules are used must be proven and verifiable. Only the licenses present in your current "order history" area of this platform are valid. All previous licenses or, in any case, not present in your current "order history", are to be considered expired and/or invalid (see notification communicated on 02.01.2022). Continuing to use our modules but also only the proof of possession will therefore represent a violation of our copyright, which will be promptly reported to the competent authorities and will give rise to a consequent request for compensation for the economic damage caused by this, quantifiable in the license price at the time of the request multiplied by a factor of 100.
This links to
QuoteImportant and urgent communication
Web platform change for privacy adjustment. Urgent need to provide the information subsequently requested no later than 90 days from this communication.
To all the customers.
Following the need for a change of web platform, in order to adapt to the new Privacy Law (GDPR) which came into force in January of this year, we inform you that on February 19, 2022 we will switch to a new web platform which will require, on the part yours, as a matter of urgency and strictly the following:
1. new customer account registration;
2. sending the list of domains/websites that use the module/s of our intellectual property of which you own our license for use purchased on the previous web platform.
IMPORTANT: in order to comply with the aforementioned new legislation on privacy, failure to re-register and/or fail to send the aforementioned list of domains/websites will entail, on our part, the obligation to invalidate the licenses in your possession. the licenses can in any case be repurchased within the following 15 days, free of charge.
Once this further term has elapsed, they must be repurchased for consideration, at the price indicated on the new site.
Apologizing for the involuntary inconvenience caused and certain of your kind cooperation, we send our best regards.
So they have changed the TOS after order, of which they can do if notified, but have hidden this message above in the TOS forcing us to email them a list of URLs that we have used the module on otherwise they will "invalidate the licenses in your possession".
Of which, if that was an email, was not sent to me. I don't delete emails other than actual spam so I would have this if it was sent out.
It is also quite unreasonable to request this every year at this rate..
If you are planning on getting a module from these clowns, don't!
I don't know what is going on with them but they are clearly not all there and clearly don't actually care for their customers.
TLDR; Bought a module back in late 2019, they email every site that runs their software as it has call backs so they can check licences, their code is compromised, they change the TOS as and when and will send spammy emails to you including donation drives for dogs and legal threats that they CC the "authorities" in.