WEBMADE Posted January 27, 2023 Share Posted January 27, 2023 Hi, I don't have any data displayed in the dashboard or even in the orders regarding the source, the origin of the visitor empty and visitors online 0. I can't fix, I tried resetting the forms, stats, visitor origin etc. without solving. I have two sites the one that is not working is version 1.7.8.7, while the other 1.7.7.5 works as it should. Has anyone encountered this problem? Link to comment Share on other sites More sharing options...
Nickz Posted January 27, 2023 Share Posted January 27, 2023 18 minutes ago, WEBMADE said: I don't have any data displayed in the dashboard or even in the orders regarding the source, the origin of the visitor empty and visitors online 0 which module handles the traking data? Link to comment Share on other sites More sharing options...
WEBMADE Posted January 27, 2023 Author Share Posted January 27, 2023 prestashop native modules only, I never added extra modules. "Fonti" Link to comment Share on other sites More sharing options...
WEBMADE Posted January 27, 2023 Author Share Posted January 27, 2023 I don't know what is the module that logs customer sources? in one site it works and in the other it doesn't! The database table is ps_connections_source Link to comment Share on other sites More sharing options...
Nickz Posted January 27, 2023 Share Posted January 27, 2023 (edited) Since the update did you enable the module? Sometimes it needs to be done. You can also disable and re enable the module, it could do the trick too. Edited January 27, 2023 by Nickz (see edit history) Link to comment Share on other sites More sharing options...
WEBMADE Posted January 30, 2023 Author Share Posted January 30, 2023 i tried everything, disable and re-enable, reset follow modules: data for statistics, online users and visitor origin but it doesn't work, it doesn't log anything, it doesn't even log online users. I do not know what to do... Link to comment Share on other sites More sharing options...
Knowband Plugins Posted January 30, 2023 Share Posted January 30, 2023 Kindly upgrade the below modules, As these module are responsible for the dashboard stats : 1. dashactivity 2. dashgoals 3. dashproducts 4. dashtrends 5.ps_metrics If the below modules doesnt availabel at your end, then you can even download the same from prestashop Addon free of cost. Link to comment Share on other sites More sharing options...
s4lvozesta Posted January 30, 2023 Share Posted January 30, 2023 maybe the same issue with this?https://www.prestashop.com/forums/topic/1072695-best-sales-dashboard-widget-not-working-anymore Link to comment Share on other sites More sharing options...
WEBMADE Posted January 30, 2023 Author Share Posted January 30, 2023 all the modules you listed are up to date! all have been reset! I will check if it will work, thanks for your help! 1 Link to comment Share on other sites More sharing options...
WEBMADE Posted January 31, 2023 Author Share Posted January 31, 2023 can't fix, still doesn't work, reset everything: online users, visitor origin, save pages for each customer and save pages global visits are enabled; but it doesn't record anything! Link to comment Share on other sites More sharing options...
Nickz Posted January 31, 2023 Share Posted January 31, 2023 (edited) 52 minutes ago, WEBMADE said: can't fix, still doesn't work, reset everything: online users, visitor origin, save pages for each customer and save pages global visits are enabled; but it doesn't record anything! uninstall and install the matomo module. Matomo has also a forum which in case, hopefully not, is able to assist. Edited January 31, 2023 by Nickz (see edit history) Link to comment Share on other sites More sharing options...
WEBMADE Posted January 31, 2023 Author Share Posted January 31, 2023 I don't have matomo module installed, it's not native free module of prestashop...? Link to comment Share on other sites More sharing options...
ZIKODK Posted January 31, 2023 Share Posted January 31, 2023 Module visitors online? Link to comment Share on other sites More sharing options...
WEBMADE Posted January 31, 2023 Author Share Posted January 31, 2023 Current online customers v2.1.0 by PrestaShop. Link to comment Share on other sites More sharing options...
Alex das Posted February 8, 2023 Share Posted February 8, 2023 On 1/27/2023 at 10:48 PM, WEBMADE said: Hi, I don't have any data displayed in the dashboard or even in the orders regarding the source, the origin of the visitor empty and visitors online 0. I can't fix, I tried resetting the forms, stats, visitor origin etc. without solving. I have two sites the one that is not working is version 1.7.8.7, while the other 1.7.7.5 works as it should. Has anyone encountered this problem? i tried everything, disable and re-enable, reset follow modules: data for statistics, online users and visitor origin but it doesn't work, it doesn't log anything, it doesn't even log online users. I do not know what to do...kindly suggest me thanks Link to comment Share on other sites More sharing options...
Nickz Posted February 8, 2023 Share Posted February 8, 2023 Are you still in Demo Mode? Right hand upper corner? Link to comment Share on other sites More sharing options...
Alex das Posted February 9, 2023 Share Posted February 9, 2023 yes. I am in Demo mode. Link to comment Share on other sites More sharing options...
WEBMADE Posted March 29, 2023 Author Share Posted March 29, 2023 Hi, need hook to module Data mining for statistics into: displayBeforeBodyClosingTag fixed, maybe installing a new theme unhooks the module. Link to comment Share on other sites More sharing options...
Nickz Posted March 29, 2023 Share Posted March 29, 2023 On 2/9/2023 at 12:25 AM, Alex das said: yes. I am in Demo mode. demo mods shows fantasy numbers. Go live and see that is accurate. Link to comment Share on other sites More sharing options...
Olivier CLEMENCE Posted March 30, 2023 Share Posted March 30, 2023 Hi, becarefull because those module do not show accurate data and they will fullfill your database until your web server crashes. It's better to use this one : https://addons.prestashop.com/en/analytics-statistics/90621-opart-stat-reliable-and-useful-ecommerce-statistics.html Link to comment Share on other sites More sharing options...
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