Checkout Showing US State Selector For United Kingdom Customers

[mallrat]

Hi there.

When a customer from the UK goes through the checkout steps, when selecting United Kingdom the drop down for adding US states is still active. So a UK address is added in full, click save, but an error says that a US State must be chosen.

I checked in International>Locations>Countries>United Kingdom and the 'Contains States' button is set to 'No'

I have tried the checkout process using other locations (eg in Europe) and the US state drop down does not appear.

Any ideas?

Prestashop v 8.0.0

[juanrojas]

check that within the country in the backoffice, in the address format it is not
visible the state field

[mallrat]

Hi and thanks for the reply.

I just checked the Address Format as you suggested and this is what is in there...

firstname lastname
company
vat_number
address1
address2
city
postcode
Country:name
phone

So there is no State field.

I have been comparing the UK settings to other countries where the US State does not appear and I cannot see any difference.

 

 

[ComGrafPL]

Can you make a screen from Countries / UK tab?

There is a switch / button, "Contains states". Is it set to off?

[mallrat]

Hi

Yes, the 'Contains States' button is set to off.

Here is a screenshot.

[mallrat]

Update...

I have just tried setting 'Contains States' to yes, saved, and then set it back to no and saved again but this has made no difference.

[juanrojas]

share your url

[Flitepal]

I'm having the same issue. Right now I'm testing prestashop locally on my WAMP. For some reason, country Bulgaria has a list of US states. The "contains_states" is 0. The place where I see this is the user checkout process. Running 8.0.1

[Flitepal]

I would like to say in addition that the system is completely ignoring what is in the `address_format` table for country Bulgaria. I tried adding states for Bulgaria and enabling the option, tried adding VAT number as a field in the address form, however, it looks like it's displaying the same form as country United States, it only says "Bulgaria" in the country drop down.

 

EDIT: It looks like whatever is set as "Default Country" in "International -> Localization", has an impact on the address format for user checkout - whatever the country is, it takes the format of United States

 

EDIT2: What fixed the problem for me in the end is disabling "Set default country from browser language" in "International -> Localization". I tried debugging but couldn't find where the problem is. For people more technically familiar with the platform, in my opinion there is a conflict somewhere between Default Country and Browser detected country and that's causing the issue.

Edited February 26, 2023 by Flitepal (see edit history)

[Mindz]

Worked for me too, thanks!