ERROR 500 cliente is unable to checkout - Prestashop 1.7.8.8

[SaraCastro]

We have upgrade to prestashop 1.7.8.8 and now our clients are unable to checkout with any payment mode, on validation page it returns error 500. Please help we are since Jan 16 without are orders.

[Nickz]

Return to the old shop, as for yout error check if your modules are able to work under 1.7.8.8, look into your errorlogs. 

[juanrojas]

performs the same operation but with debug mode active.
Does it even happen to you with the bank transfer payment method? or what payment method are we talking about?

[SaraCastro]

47 minutes ago, juanrojas said:

performs the same operation but with debug mode active.
Does it even happen to you with the bank transfer payment method? or what payment method are we talking about?

Hi, yes it happens with bank transfer payment method also. The debug mode show error as image attached. Thanks.

[Nickz]

What do those hooklines say?

24 minutes ago, SaraCastro said:

The debug mode show error as image attached. Thanks

 

[SaraCastro]

5 minutes ago, Nickz said:

What do those hooklines say?

 

 

I have translated to EN.

 

in BVKMultiAccount->hookActionEmailSendBefore(array('idLang' => 2, 'template' => 'log_alert', 'subject' => 'Log: you have a new alert in your store', 'templateVars' => array(), 'to' => array('[email protected]'), 'toName' => null, 'from' => null, 'fromName' => null, 'fileAttachment' => null, 'mode_smtp' => null , 'templatePath' => '/var/www/vhosts/websitename.pt/httpdocs/mails/', 'die' => false, 'idShop' => null, 'bcc' => null, 'replyTo' => null, 'cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 1))
in Hook.php line 1007

at HookCore::coreCallHook(object(BVKMultiAccount), 'hookActionEmailSendBefore', array('idLang' => 2, 'template' => 'log_alert', 'subject' => 'Log: You have a new alert in your store', 'templateVars' => array(), 'to' => array('[email protected]'), 'toName' => null, 'from' => null, 'fromName' => null, 'fileAttachment' = > null, 'mode_smtp' => null, 'templatePath' => '/var/www/vhosts/websitename.pt/httpdocs/mails/', 'die' => false, 'idShop' => null, 'bcc' => null, 'replyTo' => null, 'cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 1))
in Hook.php line 431

at HookCore::callHookOn(object(BVKMultiAccount), 'actionEmailSendBefore', array('idLang' => 2, 'template' => 'log_alert', 'subject' => 'Log: You have a new alert in your store', 'templateVars' => array(), 'to' => array('[email protected]'), 'toName' => null, 'from' => null, 'fromName' => null, 'fileAttachment' = > null, 'mode_smtp' => null, 'templatePath' => '/var/www/vhosts/websitename.pt/httpdocs/mails/', 'die' => false, 'idShop' => null, 'bcc' => null, 'replyTo' => null, 'cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 1))
in Hook.php line 944

at HookCore::exec('actionEmailSendBefore', array('idLang' => 2, 'template' => 'log_alert', 'subject' => 'Log: You have a new alert in your store', 'templateVars' => array(), 'to' => array('[email protected]'), 'toName' => null, 'from' => null, 'fromName' => null, 'fileAttachment' => null, 'mode_smtp ' => null, 'templatePath' => '/var/www/vhosts/websitename.pt/httpdocs/mails/', 'die' => false, 'idShop' => null, 'bcc' => null, ' replyTo' => null, 'cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 1), null, true)
in Mail.php line 174

[juanrojas]

when you do an email test from advanced parameters> email address does it work for you?

[SaraCastro]

1 minute ago, juanrojas said:

when you do an email test from advanced parameters> email address does it work for you?

Hi, yes it does! 🤔

[SaraCastro]

7 minutes ago, juanrojas said:

when you do an email test from advanced parameters> email address does it work for you?

I have figure it out! It was related with an override file that i have.
Thank you so much, for your help. 

Sara