Qurgi Posted January 26, 2023 Share Posted January 26, 2023 when i try to choose a color on my products i get an error that says undifined please anyone can help ? Link to comment Share on other sites More sharing options...
juanrojas Posted January 26, 2023 Share Posted January 26, 2023 also attached a screenshot of the backoffice to see if the color exists and has stock Link to comment Share on other sites More sharing options...
Prestachamps Posted January 27, 2023 Share Posted January 27, 2023 Hi @Qurgi, can you enable the Debug mode and check it after that if you have some kind of errors on page or in the F12 debug console? as it seems to me that there is a javascript error or ajax error when swithing the combination, also this could be caused by any ad to cart like module or one of the theme modules. Also you can try to duplicate that product, and check if this issue is happening on that copy of the product, there can be cases when the combination of the product got messed up, and this duplication fixes the combinations. I hope that I could help. Have a nice day, Leo. Link to comment Share on other sites More sharing options...
Qurgi Posted January 29, 2023 Author Share Posted January 29, 2023 On 1/27/2023 at 2:36 PM, Prestachamps said: Hi @Qurgi, can you enable the Debug mode and check it after that if you have some kind of errors on page or in the F12 debug console? as it seems to me that there is a javascript error or ajax error when swithing the combination, also this could be caused by any ad to cart like module or one of the theme modules. Also you can try to duplicate that product, and check if this issue is happening on that copy of the product, there can be cases when the combination of the product got messed up, and this duplication fixes the combinations. I hope that I could help. Have a nice day, Leo. i dont know how to do that but this is my store https://greatdealslb.com please can you try it for me ? Link to comment Share on other sites More sharing options...
Qurgi Posted January 29, 2023 Author Share Posted January 29, 2023 if you mean by f12 this i record a video 817476473_Screencastfrom01-29-2023060039PM.webm Link to comment Share on other sites More sharing options...
juanrojas Posted January 29, 2023 Share Posted January 29, 2023 what version of prestashop do you have? what version of php do you have? did you install any module? Link to comment Share on other sites More sharing options...
Qurgi Posted January 29, 2023 Author Share Posted January 29, 2023 2 minutes ago, juanrojas said: what version of prestashop do you have? what version of php do you have? did you install any module? prestashop 8.0.1 php 7.4 only scroll up module Link to comment Share on other sites More sharing options...
juanrojas Posted January 29, 2023 Share Posted January 29, 2023 deactivate that module and go up to php 8 to see if it changes the landscape Link to comment Share on other sites More sharing options...
Qurgi Posted January 29, 2023 Author Share Posted January 29, 2023 1 minute ago, juanrojas said: deactivate that module and go up to php 8 to see if it changes the landscape ok sir i will try and update if that fixed Link to comment Share on other sites More sharing options...
Qurgi Posted January 29, 2023 Author Share Posted January 29, 2023 18 minutes ago, juanrojas said: deactivate that module and go up to php 8 to see if it changes the landscape i tried and still have the same problem and the module named featured products cant be upgraded Screencast from 01-29-2023 08:28:31 PM.webm Link to comment Share on other sites More sharing options...
juanrojas Posted January 29, 2023 Share Posted January 29, 2023 can you tell me what you did? and you cleared the cache once you made the changes? Link to comment Share on other sites More sharing options...
Qurgi Posted January 29, 2023 Author Share Posted January 29, 2023 2 minutes ago, juanrojas said: can you tell me what you did? and you cleared the cache once you made the changes? i deleted php 7.4 and installed php 8 and disbaled the scroll up module and restarted Link to comment Share on other sites More sharing options...
juanrojas Posted January 29, 2023 Share Posted January 29, 2023 what did you restart? Link to comment Share on other sites More sharing options...
Qurgi Posted January 29, 2023 Author Share Posted January 29, 2023 Just now, juanrojas said: what did you restart? php and nginx and i cleared the cache in performance Link to comment Share on other sites More sharing options...
juanrojas Posted January 29, 2023 Share Posted January 29, 2023 clear cache via ftp Link to comment Share on other sites More sharing options...
Qurgi Posted January 29, 2023 Author Share Posted January 29, 2023 done i cleared via ftp i deleted the file named cache in /var/www/prestashop and the same Link to comment Share on other sites More sharing options...
juanrojas Posted January 29, 2023 Share Posted January 29, 2023 It is very strange because it is seen that it is a new installation, anyway I tell you that this version is beta, the stable version is 1.7.8 Link to comment Share on other sites More sharing options...
Qurgi Posted January 29, 2023 Author Share Posted January 29, 2023 can i go back to 1.7.8 without losing any changes ? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now