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Alex-

Alex-


added additional information

Hello everyone,

I'm encountering a weird issue with the revolution slider provided with my Ayon theme or even Alyssum, and as I can't find anything related to these issues on the internet, I'm kind of stuck.

Firstly after installing the theme on a recent Prestashop installation, I was able to import the revslider settings and the slider was showing on the homepage. Then I was completely unable to access the rev slider from the backoffice, the page didn't want to load and kept loading as an endless loop.

Moreover, when it happens, I cannot access the rest of the backoffice, neither opening a new tab of the shop, it just loads indefinitely without showing the page. The only workaround is to open a new private tab in the browser or to restart the apache webserver.

Of course I have tried to uninstall the module, delete the module folder, delete all the "revsliderprestashop" entries in the database and then reinstall it from the module page.

Each time I have got the same issue, but I cannot even load the rev slider page from the backoffice anymore (right after the module installation). When I leave the page loading, it finally shows the module page roughly after 8 minutes. It's like something is blocking the page to load. I scratched my head to debug this, but no success. I don't know if it's a php issue, js issue or something related to my apache/php server. But it's like there is definetely something messing with this module as the reste of the BO (modules etc) works perfectly fine and fast, so as the shop.

I was able to catch this error after enabling debug mode, but this message shows up after like 7 minutes: "Slider Revolution encountered the following error: slide - Error: Notice: Undefined variable: addons", showed on a blank page.

In the browser console after the page finally loaded, I can see a bunch of jquery errors (screenshot attached).

For the record, I have made a second fresh install of prestashop with a new db, and only the revslider module, it does the same thing. I then tried a fresh install of ps + theme + revslider, no success... I tried installing both from the BO and from FTP. Tried from 2 differents pc, on 4 differents internet connections (4G/5G and 1Gb/s fiber optic).

Used versions : 6.2.22.1 and 6.2.21.8

I'm desperately needing your help as I'm out of ideas.

NB: I'm running PS 1.7.8.8 on php 7.4.33 (dedicated server), nothing in the apache logs.

Many thanks for any help you could provide.

screenshot-jquery-errors.png

Alex-

Alex-


added additional information

Hello everyone,

I'm encountering a weird issue with the revolution slider provided with my Ayon theme or even Alyssum, and as I can't find anything related to these issues on the internet, I'm kind of stuck.

Firstly after installing the theme on a recent Prestashop installation, I was able to import the revslider settings and the slider was showing on the homepage. Then I was completely unable to access the rev slider from the backoffice, the page didn't want to load and kept loading as an endless loop.

Moreover, when it happens, I cannot access the rest of the backoffice, neither opening a new tab of the shop, it just loads indefinitely without showing the page. The only workaround is to open a new private tab in the browser or to restart the apache webserver.

Of course I have tried to uninstall the module, delete the module folder, delete all the "revsliderprestashop" entries in the database and then reinstall it from the module page.

Each time I have got the same issue, but I cannot even load the rev slider page from the backoffice anymore (right after the module installation). When I leave the page loading, it finally shows the module page roughly after 8 minutes. It's like something is blocking the page to load. I scratched my head to debug this, but no success. I don't know if it's a php issue, js issue or something related to my apache/php server. But it's like there is definetely something messing with this module as the reste of the BO (modules etc) works perfectly fine and fast, so as the shop.

I was able to catch this error after enabling debug mode, but this message shows up after like 7 minutes: "Slider Revolution encountered the following error: slide - Error: Notice: Undefined variable: addons", showed on a blank page.

In the browser console after the page finally loaded, I can see a bunch of jquery errors (screenshot attached).

For the record, I have made a second fresh install of prestashop with a new db, and only the revslider module, it does the same thing. I then tried a fresh install of ps + theme + revslider, no success... I tried installing both from the BO and from FTP. Tried from 2 differents pc, on 4 differents internet connections (4G/5G and 1Gb/s fiber optic).

Used versions : 6.2.22.1 and 6.2.21.8

I'm desperately needing your help as I'm out of ideas.

NB: I'm running PS 1.7.8.8 on php 7.4.33 (dedicated server), nothing in the apache logs.

Many thanks for any help you could provide.

screenshot-jquery-errors.png

Alex-

Alex-

Hi,

I'm encountering a weird issue with the revolution slider provided with my Ayon theme or even Alyssum, and as I can't find anything related to these issues on the internet, I'm kind of stuck.

Firstly after installing the theme on a recent Prestashop installation, I was able to import the revslider settings and the slider was showing on the homepage. Then I was completely unable to access the rev slider from the backoffice, the page didn't want to load and kept loading as an endless loop.

Moreover, when it happens, I cannot access the rest of the backoffice, neither opening a new tab of the shop, it just loads indefinitely without showing the page. The only workaround is to open a new private tab in the browser or to restart the apache webserver.

Of course I have tried to uninstall the module, delete the module folder, delete all the "revsliderprestashop" entries in the database and then reinstall it from the module page.

Each time I have got the same issue, but I cannot even load the rev slider page from the backoffice anymore (right after the module installation). When I leave the page loading, it finally shows the module page roughly after 8 minutes. It's like something is blocking the page to load. I scratched my head to debug this, but no success. I don't know if it's a php issue, js issue or something related to my apache/php server. But it's like there is definetely something messing with this module as the reste of the BO (modules etc) works perfectly fine and fast, so as the shop.

I was able to catch this error after enabling debug mode, but this message shows up after like 7 minutes: "Slider Revolution encountered the following error: slide - Error: Notice: Undefined variable: addons", showed on a blank page.

In the browser console after the page finally loaded, I can see a bunch of jquery errors (screenshot attached).

For the record, I have made a second fresh install of prestashop with a new db, and only the revslider module, it does the same thing. I then tried a fresh install of ps + theme + revslider, no success... I tried installing both from the BO and from FTP.

Used versions : 6.2.22.1 and 6.2.21.8

I'm desperately needing your help as I'm out of ideas.

NB: I'm running PS 1.7.8.8 on php 7.4.33 (dedicated server), nothing in the apache logs.

Many thanks for any help you could provide.

screenshot-jquery-errors.png

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