dostoyevski Posted January 19, 2023 Share Posted January 19, 2023 When I mark the product as shipped and I click to return the product (I have previously activated the option to allow returns), it happens to me that the product is not marked as returned. And I cannot change the status to returned either. My version of prestashop is 1.7.8.7 Link to comment Share on other sites More sharing options...
s4lvozesta Posted January 20, 2023 Share Posted January 20, 2023 Do you activate the return option BEFORE or AFTER the order is made? You said "... that the product is not marked as returned". To clarify, is it 1 order with multiple products? And not all products want to be returned? Link to comment Share on other sites More sharing options...
dostoyevski Posted January 20, 2023 Author Share Posted January 20, 2023 i activate the return option before the order is made. and it is 1 order with one only product. Link to comment Share on other sites More sharing options...
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