Blank page after ubuntu php upgrade

[maipiusenza]

Hi all.
After installing a security upgrade on the server I got blank pages instead of the site:

www.maipiusenza.com

I enabled errors in config but have no answer at all. Tried to add error log on .htaccess too

The server is an Ubuntu 8.04.4 LTS and here you can see the php info:

http://www.maipiusenza.com/Zinfo.php

Any idea?

Other php sites on the same server are working fine, so seams it has some compability issue with prestashop.

Thnaks
Nadia

[jeevanoss]

Check httpd error log.
Pls paste error log here

[maipiusenza]

Here it is, thanks:

[Mon May 02 14:31:54 2011] [notice] child pid 1333 exit signal Segmentation fault (11)
[Mon May 02 14:31:55 2011] [notice] child pid 862 exit signal Segmentation fault (11)
[Mon May 02 14:31:55 2011] [notice] child pid 5007 exit signal Segmentation fault (11)
[Mon May 02 14:31:57 2011] [notice] child pid 3626 exit signal Segmentation fault (11)
[Mon May 02 14:31:57 2011] [notice] child pid 3633 exit signal Segmentation fault (11)
[Mon May 02 14:31:57 2011] [notice] child pid 5006 exit signal Segmentation fault (11)
[Mon May 02 14:32:25 2011] [notice] child pid 8584 exit signal Segmentation fault (11)
[Mon May 02 14:33:29 2011] [notice] child pid 8951 exit signal Segmentation fault (11)
[Mon May 02 14:37:01 2011] [notice] child pid 7606 exit signal Segmentation fault (11)
[Mon May 02 14:42:18 2011] [notice] child pid 19092 exit signal Segmentation fault (11)

[tomerg3]

Try to turn on error reporting (/config/config.inc.php line #4 or #29 on PS 1.4)

[maipiusenza]

Hi, they are already turned on (v 1.3). But give no line at all.

[tomerg3]

Can you try to install PS in a new sub-folder (just to see if it works), it will let us know if there's a bug in your current shop, or a compatibility issue.

[maipiusenza]

Seems a compatybility issue.
Installed a new copy of the site (seme version) both with and without sample data and I always get a blank page (the install pages work fine).

Any idea?

[tomerg3]

Without an actual error from the error log, there's no way of knowing what's up.

[maipiusenza]

As I said the debug is on but gives no error. I asked the sys admin to check to find some problem and this in what he answered:

I tried to execute index.php from the site home using php cli from command line and by this way I get the error "Segmentation fault".
So I tried to find the exact point where the error starts adding a line that shows something on the video, so I've found that the error starts as it executes php ob_start() at line 12 in the file init.php

If I write a line just before, I get it, just after I get Segmentation fault.

In the meanwhile I tried to install v. 1.4.1.0 and got the same problem (other php apps work fine on the server).

Is it possible that the latest php upgrade hase some problem with prestashop? Or did this message give you some hint to solve the problem?

Thanks
Nadia

[Andre Brouwer]

maipiusenza, I noticed your website is back online .. do you have a fix?
I have the same problem.. thanks

[tellme]

@maipiusenza, Hi @all,

i am a novice user with prestashop, running ubuntu 8.04 and do have the same problem after a new fresh install of my linux testserver.
My " production" server also same ubuntu version does works without problem (prestashop 1.3.7)
same mysql version, same apache version, i have compare both servers and the only difference i found is this:
Production server: PHP Version 5.2.4-2ubuntu5.14
New installed Test server: PHP Version 5.2.4-2ubuntu5.15

On the Test server i also got:
[Wed May 04 20:03:15 2011] [notice] child pid 26537 exit signal Segmentation fault (11)
[Wed May 04 20:03:16 2011] [notice] child pid 26533 exit signal Segmentation fault (11)

I can't find anything on the net to find a solution for this problem, hopefully some "expert" can give some clearance about this problem, it is a great headache, hopefully with a dummy explanation guide :-)

Hope eagely to see this problem solved, i will keep trace of this post.
Thanks for all input and sharing your knowledge and spare time!!

Regards
Tellme

[morpho]

The problem is caused by this regression:
https://bugs.launchpad.net/ubuntu/+source/php5/+bug/776642

A fix has been released in hardy-security and hardy-updates, you should simply perform an update of all php5 packages (ie. sudo apt-get update; sudo apt-get upgrade)

[tellme]

The problem is caused by this regression:
https://bugs.launchpad.net/ubuntu/+source/php5/+bug/776642

A fix has been released in hardy-security and hardy-updates, you should simply perform an update of all php5 packages (ie. sudo apt-get update; sudo apt-get upgrade)

Great, that will do the trick !!! Just three days ago i got the smart idea to go for a clean new test ubuntu server :-) I was strugling for three days @!&^%&@...but at least, 10 minutes ago, the update and upgrade did install PHP Version 5.2.4-2ubuntu5.17 and YESSSSSSSSSSSS it works !!!

Thanks for all, greatly appreciated !!

bugs bugs bugs :-) we can't live with them and we can't live without them :-)

[maipiusenza]

I think morpho (I don't know his nickname here) is the guy who fixed my server (THANKS A LOT!!! :-) )
finding the problem and the solution before it became an official upgrade (great guy!)

Anyway the problem should occour just to people who upgraded the server before the last fix.

Nadia