php_imap not on my server.. can i do something different?

[simirome]

Hello everyone

i'm pretty new on prestashop with lots of questions and doubts!

I already created my first item and first setup working well , my only problem is(at the moment):

i can't send email through the shop .. for istance when i update the shipment or " processing "

I asked my web hosting and they say that php_imap is not available on my web hosting !

Is there any other way to send email directly through prestashop ? when i update status of the purchase ?

Could i run a imap server on my raspberry pi maybe? i have no idea.. thank you , i hope i was clear enough !

 

[endriu107]

You didn't need imap to send emails, just provide correct smtp data in email settiings.

[simirome]

@endriu107 thank you for your prompt reply

i try to explain myself better 

I use Classic them version 1.0.0 ( if that helps )

if i go to ORDERS ---> ORDERS

Order status and i change it to " shipped" ( or any other status )

i get this  warning :
"an error occured while changing the status for order #6, or we were unable to send an email to the customer"
now i suppose that when i change the status an email is sent " automatically "to customer " but i get this error !

Now if i go to ADVANCED parameters ----> EMAIL

( i attach a second image )
and i try to send a TEST email , well this works, i get email sent and over the test email address i get the TEST email!

Last  " problem " connected to this email setup is this..

if i go in 

CUSTOMER SERVICE
select " 1 new message "
i write an answer and i SEND it 
i get this error:
Error - The following e-mail template is missing: reply_msg

So all seems to be connected to email setting but i don't really know how to make those changing !

thank you for any further help !

 

[simirome]

WAIT... i found the issue !

nothing was wrong with email setting

BUT i never went to check on 

DESIGN ---------> EMAIL THEME

GENERATE EMAIL  !

i just didn't understand what was the purpose about EMAIL THEME ( i thought it was about the look .. theme ) but only when i click on " generate emails " it started to work !
Now if i reply to a custmer msg he received the email !

If i update the status, customer receive status update email !

i think i solved everything , hopefully will help others! thank you

 

P.S. i just don't get why generate email must be " generate " in order to have it to work?

 

[endriu107]

By default emails should be generated but in some cases like yours case emails files need to be regenerated.

I'm happy you solve problem