unable to contact your shop to complete the association

[Kristinn]

I am trying to associate my shop to my account but there seems to be an issue with connecting to my store. This is the message I get: "We are unable to contact your shop to complete the association, please try again later."

I see that my site has already been associated as I also get the message "Your shop is already linked and verified." 

This gives me problem in configuring the Facebook and the Metrics modules.

Any information on how to solve?

Thanks,

Kristinn

[ComGrafPL]

Sometimes it helps to use a different browser. Clean one. ( private window ).

[Kristinn]

Thanks, but I have tried to do this on different browsers and different computers but always the same result.  

[hardik12]

[endriu107]

Try rename admin folder and then go to localhost/prestashop_01/new_folder_admin_name

[hardik12]

 

13 hours ago, endriu107 said:

new_folder_admin_name

[hardik12]

Just now, hardik12 said:

 

help plz

[ps8modules]

Hi,

1. rename or delete install folder

2. enable Debug mode in ./config/defines.inc.php

3. insert the entire error text here

Edited December 28, 2022 by prestashopfree.com (see edit history)

[JBW]

You have a local installation and trying to use  https - do you have certficates installed/configured? Try to access with http

[hardik12]

[ps8modules]

Hi,
comment the highlighted line in the file as you see above override/classes/ObjectModel.php

Line 12

 

Edited January 9, 2023 by prestashopfree.com (see edit history)