Any idea how to avoid that Prestashop checks whether an email from a guest client exists already in the database as customer

[GillesV]

Hello, 

 

Some clients complain about the validation process. Most of our clients select the option guest check-out and if they have already an account with us, Prestashop indicates that the email address is already in use and the client must provide another email address or log in to their account for which they forgot their password... So clearly the guest check out process for clients with an existing account is not optimal. 

I read on different forums that unfortunately it is not possible to deactivate the 'log in' identification and only propose the guest check out. 

 

Any idea ? Your help is appreciated. 

Regards, 

Gilles 

[endriu107]

I think you must override CustomerFormCore in  validate method there is 

$emailField = $this->getField('email');
        $id_customer = Customer::customerExists($emailField->getValue(), true, true);
        $customer = $this->getCustomer();
        if ($id_customer && $id_customer != $customer->id) {
            $emailField->addError($this->translator->trans(
                'The email is already used, please choose another one or sign in',
                [],
                'Shop.Notifications.Error'
            ));
        }

You can try change it to not validate is email exist, but I never try it before and I don't know is it enough.

[El Patron]

We wrote and use our own inhouse written checkout for our US clients, it has fall over, if sign in incorrect it prompts to use guest checkout.

It does not care if existing email address or not

 

https://www.addons.prestaheroes.com/products/checkout-pro