No e-mail dispatch possible

[Steffen Matthes]

Hello to all,

Recently, our shop has had the problem that no more e-mails can be sent. I have already seen some posts in the forum about this, but none that solve the problem.

I tried to save the password, but it seems that the password is not written to the database. I had also changed to PHP7.4, tried upgrading to PS v1.7.8.8, cleared caches... None of this was successful. 😕

 

When sending a test mail from the backend of the shop, I receive the following error message:

Failed to authenticate on SMTP server with username "[email protected]" using 3 possible authenticators. Authenticator CRAM-MD5 returned Expected response code 235 but got code "535", with message "535 5.7.8 Authentication failed: wrong user/password ". Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535 5.7.8 Authentication failed: wrong user/password ". Authenticator PLAIN returned Expected response code 235 but got code "535", with message "535 5.7.8 Authentication failed: wrong user/password ".

I have checked the password of the account, the SMTP settings are also correct.

 

Does anyone have a tip on how I can fix this problem?

We are using PS v1.7.7.2 at Strato with PHP7.3.

 

Thanks for your help

Steffen

[QuickUpdate.net]

There is a config in /app/config/parameters.php for the mailer config maybe you can setup the username and password there.

[Steffen Matthes]

Hej, thanx for your answer. I tryed it, but the problem isn't gone.

[Steffen Matthes]

Hej, it is not possibile to use the data in /app/config/parameters.php

The solution is - you need to go to the ps_configuration table and find the entry for PS_MAIL_PASSWD and enter your password in plain text in the "value".