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[Solved] order confirmation mail is not coming in, other mails are coming in, running on PS 1.7.8.7


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Dear all,

I moved from one hosting towards another hosting (for PHP reasons).
All went well - exept the below.
The mail sever data has been filled in and the test mail is coming into the defined inbox.
Also messages from our customers are coming in.
But when a new order has been placed, the customer is receiving the order confirmation via mail, but we don't.
I've done a search but I could not located the issue, I am overseeing something....

The mail setting are setup, but the encription is set on 'no'
I've also found the php script (test-mail.php), done an upload on the sever with a positive outcome.

I'm running on Prestashop 1.7.8.7
A new prestashop installation has been done on the new hosting and other modules have been installed as well, links with the database has been set and all is working fine, just the order confirmation mail to us is not working.

thanks in advance

regards

Edited by kenvdvgsm (see edit history)
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  On 12/11/2022 at 7:54 PM, kenvdvgsm said:

hello Comgrafpl,

thanks for your reply, check done this module email alerts is not installed. but from Prestashop website I don't see any buttom to download it, searched on my PC and I don't have it anymore, does anybody have this module still in ZIP file on his PC?

 

Expand  

https://github.com/PrestaShop/ps_emailalerts

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Many thanks ComGrafPl for the link, I did the download, as a ZIP file  (this one -->Source code(zip) and the one on the mail page), tried to upload it, but it's not working 😞. Prestashop is informing me that the ZIP file is not a prestashop module 😞.

what I am doing wrong?

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update: I managed to upload the mail alert module v3.7.0 (I've found a post that a change must be done in the numbers behind the folder and this worked for me), configuration done - test done - but mails are not coming in - our PS 1.7.8.7 has the Dutch language, can it be that I still need to change anything? the clients are still receiving the confirmation mail from the order.

also in the mail logs, I don't see that the order is send to our mailbox, it's transferred only to the client.

Edited by kenvdvgsm (see edit history)
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  • kenvdvgsm changed the title to [Solved] order confirmation mail is not coming in, other mails are coming in, running on PS 1.7.8.7

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