camillejg81 Posted November 16, 2022 Share Posted November 16, 2022 Hi everybody, One of my customers is experiencing an issue on his admin. He last logged on his website on august, but since october, he is not able to connect to the admin. There's no error message, the password is the good one. According to the logs, the connection is ok, but a deconnection is experiencing at the same time. So he's back on his login page again, and again, ....... I've cleared all caches, update mysql configuration, completely change the hosting, ... And there's no win at the moment. If any one has already experienced this problem, he/she will be my super hero ! Many thanks, Camille Link to comment Share on other sites More sharing options...
ComGrafPL Posted November 17, 2022 Share Posted November 17, 2022 Have you checked debug mode for any issues? Link to comment Share on other sites More sharing options...
camillejg81 Posted November 22, 2022 Author Share Posted November 22, 2022 On 11/17/2022 at 10:52 AM, ComGrafPL said: Have you checked debug mode for any issues? Hello ! Yes, i've checked that, and no issues My Apache logs are empty too Camille Link to comment Share on other sites More sharing options...
robysoldtamiya Posted November 23, 2022 Share Posted November 23, 2022 Try delete cookies on the pc Link to comment Share on other sites More sharing options...
Ritter Posted November 28, 2022 Share Posted November 28, 2022 Am 17.11.2022 um 12:23 AM schrieb camillejg81: If any one has already experienced this problem, he/she will be my super hero ! I want to be a hero 🙂 This can be a problem with "Check cookie's IP address". Under Advanced settings/Management switch it off. Link to comment Share on other sites More sharing options...
Nickz Posted November 28, 2022 Share Posted November 28, 2022 Me too I want to be a hero, add your IP as whitelisted and check under Configuration for not checking IP Link to comment Share on other sites More sharing options...
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