Knowband - Order Return Manager(Return Slip & Barcode) - Not using right email templates

[annadumi]

Hello,

I have an online store that is using this module for order returns. I saw that in some situations the email that is sent to the customer is not right, I mean is not the same as email templates. The store was developed by another team and I don't have any documentation, I don't know if they did something custom.

Can you help me with some instructions, where can I update email templates?
Templates that don't work well:
- New Return Request has been received!
- Your Return request is Approved!
- Your Return Request status has been updated! (At changing status)
- Your Return Request has been completed! (At return completed)

 

The problem is that in the "Email Template" Tab I have a template, and the user gets another template. I don't know where it takes the template. I've checked in translations too; I only have one template that is not used.

Thank you,
Ana

[Knowband Plugins]

Hi,

 

Sincere apologies for the inconvenience caused to you. 

We would like to humbly request you raise a ticket to us on the Addons ticket system we would be glad to assist you further on the same. 

[ps8modules]

Hi.

Email templates are in both

./mail/language_id

and

./themes/your_theme/mail/language_id

and

sometimes in ./themes/your_theme/modules/module_name/mails/language_id

Email templates are also stored in the cache. It is also necessary to clear the cache after changing the email template.

[annadumi]

Hi, 

Thank you for your answer.
The problem is that I can't find the email templates that the module sends on the email. I mean, I have email templates for situations like order confirmation, but no template in folders for return order, or return order approved

 

Thank you

[ps8modules]

Go to Admin => Shop parameters => Order settings

And here choose from the tabs "Statuses".

There is an email template name for each order status.

[annadumi]

You are right, but I don't have email templates for return status. On click on edit I can change just color and status text

[ps8modules]

And can you give a sample of the email that will come to the customer?

 

[annadumi]

Sure

This is what I have in BO:

 

And this is what I have received on my email

 

 

 

[Knowband Plugins]

Hi, annadumi,

We understand your concerns and we are here to help you out. 

Please raise a ticket to us on the addon ticket system so that our tech team can check and do the fixes on a priority basis. 

 

Waiting for your response. 

[Knowband Plugins]

Kindly confirm whether is there any mails folder exist in the folllowing path "themes/{your-theme}/modules/returnmanager/mails" or not.

[annadumi]

Hi,

I have just one template velsof_rm

Should be more, right?

 

Thank you