Merchandise Return auto change order status?

[c64girl]

Has anyone perhaps done such a change so that when a customer returns a product, the order status also changes?

When i accept return in "Merchandise Return" the status of return change but the order is the same.

 

[Knowband Plugins]

Sorry the requested changes is not provided by the Prestashop default, as the order status doesnt changes.

That can on be possible after making changes in core files.

You can hire a developer for the same who can customize this by modifying the code code for you.

[c64girl]

17 hours ago, Knowband Plugins said:

Sorry the requested changes is not provided by the Prestashop default, as the order status doesnt changes.

That can on be possible after making changes in core files.

You can hire a developer for the same who can customize this by modifying the code code for you.

I am not asking it is possible by default. I know its not. I am asking if someone done that changes and can share how to.

[Knowband Plugins]

You can add the below code in "controllers\admin\AdminReturnController.php" , postProcess(),  above"if (Tools::isSubmit('submitAddorder_returnAndStay')) {"

Code need to added : 

$kb_order_obj = new Order($orderReturn->id_order);
$history = new OrderHistory();

$history->id_order = $kb_order_obj->id;
$history->id_employee = (int) $this->context->employee->id;
$use_existings_payment = false;
if (!$kb_order_obj->hasInvoice()) {
    $use_existings_payment = true;
}
$history->changeIdOrderState((int) Configuration::get('PS_OS_CANCELED'), $kb_order_obj, $use_existings_payment);                         //code to update the order status to "Cancelled" Note that the whole order is treated as cancelled
$carrier = new Carrier($kb_order_obj->id_carrier, $kb_order_obj->id_lang);
$templateVars = array();
if ($history->id_order_state == Configuration::get('PS_OS_SHIPPING') && $kb_order_obj->shipping_number
) {
    $templateVars = array(
        '{followup}' => str_replace('@', $kb_order_obj->shipping_number, $carrier->url)
    );
}

// Save all changes
if ($history->addWithemail(true, $templateVars)) {                                                                                //Code to send the respective mails for cancelled order to customer
    // synchronizes quantities if needed..
    if (Configuration::get('PS_ADVANCED_STOCK_MANAGEMENT')) {                                                 
        foreach ($kb_order_obj->getProducts() as $product) {
            if (StockAvailable::dependsOnStock($product['product_id'])) {
                StockAvailable::synchronize(
                    $product['product_id'],
                    (int) $product['id_shop']
                );
            }
        }
    }
}

[c64girl]

Working with no problem, status is changed automaticly to canceled.

Edited October 13, 2022 by c64girl (see edit history)

[c64girl]

One more question. Is it possible to somehow modify the code to automatically change the status in Merchandise Return to Waiting for package? As soon as the customer sets the merchandise return? Of course, along with this would go changing the status of the customer to cancelled.

Edited October 13, 2022 by c64girl (see edit history)