larrson Posted September 23, 2022 Share Posted September 23, 2022 Hello, I have an issue with messages sent through the "contact form" from my shop. If a returning client sends me a new message, his message is not visible on top of all the other messages received from all my customers (in Backoffice/Customer Service). It is placed after the messages he has previously sent me. So i'm not aware that a new mail from him arrived and I might not answer him. This is especially annoying, if the client sends me a new message long after his previous mail. His new mail is then several pages behind in my "Customer Service". Is there a setup i missed ? How do you manage this issue ? Best regards Link to comment Share on other sites More sharing options...
Prestachamps Posted September 26, 2022 Share Posted September 26, 2022 Hello, The ordering you can change by the sorting option of the table: https://prnt.sc/35ns-1VvqrIV Also you can see if there is new messages in the notification area. I hope that I could help. Have a nice day, Leo. 1 Link to comment Share on other sites More sharing options...
larrson Posted September 26, 2022 Author Share Posted September 26, 2022 Thank you, you made my day.👍👍 Link to comment Share on other sites More sharing options...
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