Login Loop in Backend

[Marta Diaz]

Hi

I have prestashop 1.7.7.0 

php 7.3.33

Suddenly I cant login in backend. No errors; just loop of login page.

I have tried many solutions as.

clear cache, clear  browser. Several browsers... also incognito

I have tried: https://bobcares.com/blog/prestashop-admin-login-problem/

 

I´ve seen log of server:

/admin535xpxdji/index.php?controller=AdminLogin&token=20c692507edc025d7896618a681481e6

cod 302

/admin535xpxdji/index.php?controller=AdminLogin&token=20c692507edc025d7896618a681481e6&redirect=AdminDashboard

code 200

I have tried a new htaccess (basic) and the proble persist.

I apreciate help

Thank you

 

[Luisejo]

Hi @Marta Diaz

So the problem should disappear if you use incognito browser.

when did this problem start? Did you change anything?

[dl3737]

Hi, Ich habe das gleiche Problem. Bis Gestern ist alles rund gelaufen und heute komm ich nicht in backend rein. Habe sogar ein backup von vor 3 Tage eingespielt, trotzdem geht gar nicht. Ich habe Ps 1.7.6.7 und der ganze zeit mit PHP 7.3 gut gegangen.

Also bin gespannt ob jemad sich wirklich auskennt und uns weiter hilft.

[Mediacom87]

It’s possible your site be hacked. 
first, put your site in maintenance mode. 
after that use eolia script like you canread in this article to check your site, don’t forget to make your full backup before. 
https://www.mediacom87.fr/en/how-to-prevent-hacking-on-prestashop-and-thirty-bees/

[Marta Diaz]

Thanks a lot to Mediacom87.

The site was hacked.

I follow your instruction to clean the site with the script recommended in https://www.mediacom87.fr/en/how-to-prevent-hacking-on-prestashop-and-thirty-bees/

I cleaned with the script and I have uploaded three files of new installation of prestashop 1.7.7.0: FrontController.php, Controller.php, AdminLoginController.php

You are great!!. Thank you very much

[Mediacom87]

il y a 9 minutes, Marta Diaz a dit :

I cleaned with the script and I have uploaded three files of new installation of prestashop 1.7.7.0: FrontController.php, Controller.php, AdminLoginController.php

Remember, if you have cleaned up, you must now close all the doors to prevent it from happening again.

Basically, you've done the easy part.