Can't log to backoffice (prestashop 1.7.7.2)

[tga21]

Hi everyone,

I have had, in the lapse of 3 weeks, this same bug 2 times. This bug is related to the access of the backoffice. Suddenly I can't log in prestashop's dashboard. I enter the correct user and password and it loads but doesn't log in. When I enter a wrong password, it doesn't display the error (I attach a screenshot of this below, I have changed the cookie in url also some text).

I have solved it twice restoring a backup of the files from the previous 24-36h, because deleting prestashop's cache by ftp and browser's cache, does not solve the issue.

I have installed the files with the bug in a subdomain in case prestahsop's developers want to have a look.

If anyone have experienced a similar issue, please tell me.

Thanks for reading this.

Best regards for all of you

 

PrestaShop version(s) where the bug happened

1.7.7.2

PHP version(s) where the bug happened

7.3

[ComGrafPL]

Have you checked if your files wasn't compromised.

FR topic by @Eolia

 

[Zohaib-fk]

Hi,

I faced similar issues in past and it was solved by the below steps

Try rename 2 folders , they will be auto-generated var/cache/prod and var/cache/dev to var/cache/prod_old and var/cache/dev_old

Change the PHP version and check in a private browser.

[tga21]

15 hours ago, Zohaib-fk said:

Hi,

I faced similar issues in past and it was solved by the below steps

Try rename 2 folders , they will be auto-generated var/cache/prod and var/cache/dev to var/cache/prod_old and var/cache/dev_old

Change the PHP version and check in a private browser.

Hi Zohaib,

Thanks for your reply. Yes I already did that but doesn't work in my case

[tga21]

16 hours ago, ComGrafPL said:

Have you checked if your files wasn't compromised.

FR topic by @Eolia

 

Hi ComGrafPL,

Thanks for your reply and sharing this thread. I'm going to read it.

Regards,

[tga21]

16 hours ago, ComGrafPL said:

Have you checked if your files wasn't compromised.

FR topic by @Eolia

 

This solved it! I have just finished using this script and changed some files. Now I'm going to update the staging website to last version.

Thank you very much

[ComGrafPL]

1 minutę temu, tga21 napisał:

This solved it! I have just finished using this script and changed some files. Now I'm going to update the staging website to last version.

Thank you very much

Best Wishes

[stefan001]

Hi, i have the same problem can you help with was the solution that you apply?

[tga21]

Check the thread again and try every solution offered here