Edit History

Hello guys,

I am currently facing an issue with my website when I try to add the products to cart, sometimes it works, sometimes it simply doesn't. Ajax pop-up opens up everytime you click on "Add to cart" but sometimes it shows as follow:

 

Even though it shows 0 and no product information, when I check my backoffice the product is added to a cart and it is not displayed to the customer on the frontpage (shows as empty card):

 

The thing about this error is that I know the reason why it happens but I cannot find the way to sort it out properly. For some reason, and if you notice on the image above, Prestashop automatically linked the new cart from a customer created to an order ID on the left side. If I open the cart information to check it, it attached the cart to an order made previously like 2 years ago, as seen here:

I am aware that if I delete all the database order history, that might solve it but I don't want to delete the order history. Does anyone knows what is going on or can pinpoint towards the file I need to make some changes or be looking at?

Website link is https://top-garden.net

Please be aware that add to cart sometimes work, sometimes doesn't. If possible, test the website in several browsers with different caches.

What I have done so far:

- Debug mode shows no error at all, I have fixed all errors that appear there;

 - Disabled all overrides and all non-native modules;

- Deleted all caches several times;

- Console shows no error at all;

- Changed from PHP 7.4 back to 7.3 just in case;

- Checked the geolocation settings common in other cases;

- Removed cart module and installed it fresh;

- changed the database settings of the id_cart and id_order from INT to BIGINT just in case due to orders going over 10k (just in case this change);

- Turned development mode on on Cloudfare;

- Changed to catalogue mode and replaced it.

Could this be a cache issue? I currently instaured LiteSpeedWebCache Entreprise on the server and running LiteSpeedCache module but since I have disabled it manually, cleaned caches and I still got the error on the cart I am guessing it has nothing to do with it.

Cheers

Hello guys,

I am currently facing an issue with my website when I try to add the products to cart, sometimes it works, sometimes it simply doesn't. Ajax pop-up opens up everytime you click on "Add to cart" but sometimes it shows as follow:

 

Even though it shows 0 and no product information, when I check my backoffice the product is added to a cart and it is not displayed to the customer on the frontpage (shows as empty card):

 

The thing about this error is that I know the reason why it happens but I cannot find the way to sort it out properly. For some reason, and if you notice on the image above, Prestashop automatically linked the new cart from a customer created to an order ID on the left side. If I open the cart information to check it, it attached the cart to an order made previously like 2 years ago, as seen here:

I am aware that if I delete all the database order history, that might solve it but I don't want to delete the order history. Does anyone knows what is going on or can pinpoint towards the file I need to make some changes or be looking at?

Website link is https://top-garden.net

Please be aware that add to cart sometimes work, sometimes doesn't. If possible, test the website in several browsers with different caches.

What I have done so far:

- Debug mode shows no error at all, I have fixed all errors that appear there;

 - Disabled all hooks, all non-native modules;

- Deleted all caches several times;

- Console shows no error at all;

- Changed from PHP 7.4 back to 7.3 just in case;

- Checked the geolocation settings common in other cases;

- Removed cart module and installed it fresh;

- changed the database settings of the id_cart and id_order from INT to BIGINT just in case due to orders going over 10k (just in case this change);

- Turned development mode on on Cloudfare;

- Changed to catalogue mode and replaced it.

Could this be a cache issue? I currently instaured LiteSpeedWebCache Entreprise on the server and running LiteSpeedCache module but since I have disabled it manually, cleaned caches and I still got the error on the cart I am guessing it has nothing to do with it.

Cheers

Hello guys,

I am currently facing an issue with my website when I try to add the products to cart, sometimes it works, sometimes it simply doesn't. Ajax pop-up opens up everytime you click on "Add to cart" but sometimes it shows as follow:

 

Even though it shows 0 and no product information, when I check my backoffice the product is added to a cart and it is not displayed to the customer on the frontpage (shows as empty card):

 

The thing about this error is that I know the reason why it happens but I cannot find the way to sort it out properly. For some reason, and if you notice on the image above, Prestashop automatically linked the new cart from a customer created to an order ID on the left side. If I open the cart information to check it, it attached the cart to an order made previously like 2 years ago, as seen here:

I am aware that if I delete all the database order history, that might solve it but I don't want to delete the order history. Does anyone knows what is going on or can pinpoint towards the file I need to make some changes or be looking at?

Website link is https://top-garden.net

Please be aware that add to cart sometimes work, sometimes doesn't. If possible, test the website in several browsers with different caches.

What I have done so far:

- Debug mode shows no error at all, I have fixed all errors that appear there;

 - Disabled all hooks, all non-native modules;

- Deleted all caches several times;

- Console shows no error at all;

- Changed from PHP 7.4 back to 7.3 just in case;

- Checked the geolocation settings common in other cases;

- Removed cart module and installed it fresh;

- changed the database settings of the id_cart and id_order from INT to BIGINT just in case due to orders going over 10k (just in case this change);

- Changed to catalogue mode and replaced it.

Could this be a cache issue? I currently instaured LiteSpeedWebCache Entreprise on the server and running LiteSpeedCache module but since I have disabled it manually, cleaned caches and I still got the error on the cart I am guessing it has nothing to do with it.

Cheers

Hello guys,

I am currently facing an issue with my website when I try to add the products to cart, sometimes it works, sometimes it doesn't. Ajax pop-up opens up but shows as follow:

 

Even though it shows 0, if I check my backoffice the product is added to a cart and doesn't display to the customer on the frontpage:

 

The thing about this error is that I know the reason why. For some reason, and if you notice on the image above, prestashop automatically linked the Cart created just now to an order ID on the left side. If I open the cart information to check it, it attached the cart to an order made previously like 2 years ago, as seen here:

I am aware that if I delete all the database order history, that might solve it but I don't want to delete the order history. Does anyone knows what is going on or can pinpoint towards I the file I need to make some changes?

Website link is https://top-garden.net

Please be aware that add to cart sometimes work, sometimes doesn't.

Debug shows no error at all, I have fixed all errors in this. I have also disabled all hooks, all non native modules, deleted caches several times, still not working. 

Cheers

Hello guys,

I am currently facing an issue with my website when I try to add the products to cart, sometimes it works, sometimes it doesn't. Ajax pop-up opens up but shows as follow:

 

Even though it shows 0, if I check my backoffice the product is added to a cart and doesn't display to the customer on the frontpage:

 

The thing about this error is that I know the reason why. For some reason, and if you notice on the image above, prestashop automatically linked the Cart created just now to an order ID on the left side. If I open the cart information to check it, it attached the cart to an order made previously like 2 years ago, as seen here:

I am aware that if I delete all the database order history, that might solve it but I don't want to delete the order history. Does anyone knows what is going on or can pinpoint towards I the file I need to make some changes?

Debug shows no error at all, I have fixed all errors in this. 

Cheers