Change default email shop doesn't work

[besergiop]

Hi guys,

I made a migration of Prestashop 1.6 to 1.7 using Migration plugin v4.2.3 - by ETS-Soft.

I have a problem with emails because all orders, order status changes, contact forms, etc. are sent to the original old account.

I'm using ps_emailalerts as the module and the default contact Prestashop module and I changed correctly the email to the new one.. but I'm still receiving emails in the old account.

I tried to change in the ps_configuration table all the references to the old email but I'm still receiving emails in the old account.

Can you help me, please?

Thank you very much.

[ComGrafPL]

Check Advanced and e-mail address tab, check settings. Also contact on preferences.

[Nickz]

15 minutes ago, besergiop said:

Can you help me, please?

I'd do a DB dump and search for that Email.

Edited August 26, 2022 by Nickz (see edit history)

[besergiop]

3 minutes ago, Nickz said:

I'd do a DB dump and search for that Email.

I did this.

I did a backup of the database and I changed all the references that I found. It was in ps_configuration table

[Nickz]

1 minute ago, besergiop said:

I did this.

good than it must be in the BO

[besergiop]

But where in the BO?

Because I was checking all the options, modules and everything and I did find anything related

[Nickz]

Profile serting, shop settings, store etc..

[besergiop]

Do you think is it possible to find the email in the modules folder?

Because I did a dump of the database and I tried to search inside the cache folder files for the email... and nothing 😭

[besergiop]

I was checking the emails I received and the to: [email protected] is correct... but the email was sent to other account :S 

I don't understand

[Nickz]

if you have a search capable Program you can download the entire site and search for it. Should you not find it its in the BO and you need to go thru each option.

Edited August 26, 2022 by Nickz (see edit history)

[besergiop]

I'm still working on this error.

I checked everything:

- I disabled the Prestashop cache
- I disabled the server Varnish cache
- I searched inside the database and files for the incorrect email

An importatil detail:
I saw when I received the email in the incorrect inbox that the address set in to: attribute is correct but I'm still receiving the email in the incorrect inbox...

I'm trying to send form contact emails, testing emails from the Prestashop admin, and checking the current order emails created.

So I don't understand...

Any ideas guys?

Thank you

[Nickz]

could you make a temporare  admin access for me and I have a look?
free of charge