Prestashop 'business care' is one big scam

[c64girl]

Ok i bought a module.
 

08/05/2022 Google Tag Manager Enhanced Ecommerce (GA4 + UA) - PRO

I asked a autor about the module and sended him a modules i use and theme. He told me there will be no problem with working module.

After installation some problems have been found the author not responded since 08-10-2022. He asked for FTP and backoffice 08-09-2022 and he got them. I wrote a few more times but since then, zero response.

 

Where i can contact prestashop (not the autor) and get a refund?

 

I would also add that the reviews are not working. I added a feedback and so far it has not appeared. As you can see, it seems that reviews with 5 stars are going through...

Edited August 23, 2022 by c64girl (see edit history)

[juanrojas]

when you go to write to the developer there is a form to request a refund, in any case check that perhaps the developer is not Russian or Ukrainian and the man is in the middle of a war and that is why I do not answer you

[c64girl]

There is nothing like this 'refund'

 

 

[juanrojas]

ask in the addons chat they will guide you

[c64girl]

11 minutes ago, juanrojas said:

ask in the addons chat they will guide you

I cant see any chat

Edited August 23, 2022 by c64girl (see edit history)

[juanrojas]

what browser do you use? try firefox

[c64girl]

I am using firefox

[c64girl]

Ok i used ff in normal mode not incognito and i see the chat. They told me to contact https://www.prestashop.com/en/support

I will wait for response.

[Zohaib-fk]

Hi,

If the module developer has a profile on the prestashop forum or has his own website  or social profile on Facebook,twitter etc, you can contact him if he is not available on the marketplace to answer.