email not recieved in Back office

[newbie20]

Hello
I have an email account with the format [email protected]
when I send an email to this email address, I receive that email in my inbox in Cpanel but I don't receive that email in my back office. 
why don't receive that email in my back office?
thanks 

[ZIKODK]

Prestashop is not a mail system. If you want a message to be delivered to you back end, use the contact formular.

[newbie20]

thanks a lot for your answers

12 hours ago, ndiaga said:

Hi,

The  emails   messages  you  receive  in  the  Back Office   are  those  sent  by  your  customers  from  the  contact  form.

Is there a solution to receive those emails in the back office?

[newbie20]

19 hours ago, ndiaga said:

You  receive  them  by  default.

no i recieve them in cpanel but i want to have them  in prestashop backoffice dashboard

Edited August 22, 2022 by newbie20 (see edit history)

[newbie20]

19 hours ago, ndiaga said:

Are  you  using   a  custom  SMTP  instead  the  default  mail  in  Email  settings?

You  have  to  change  the  settings  to  the  default  if  it is  the  case.

I did not change anything   in the section "advanced parameters/email" before, should I change anything in the section ?