Button Checkout not working for me, but I've received orders

[JoeSchiaffi]

Hi there,

I've recently upgraded my PrestaShop to the lastest version (1.7.8.7 and I'm using the default PrestaShop Theme) and everything is working fine, I've also received some orders, some even minutes ago. I was checking on the checkout procedure to check if there were some elements to be styled or something to be adjousted and I've noticed this:

When I add a product to my card and click on "Completa Ordine" button (it's the Checkout button) the shop simply refresh the page (in the beginning) and now (after cleared browser cache, prestashop cache, and so) it redirect's me on the home page. But I've received orders. I've triedd on my PC and my Phone, in both I've tried with Chrome and firefox and the problem is the same

I live here the shop url:

www.jollyrogerbay.it

In the debut mode, i've noticed this log (tried to disable the TrustPilot module and the feedaty one, but nothing changed):

 

Whoops, looks like something went wrong.
(1/1) ContextErrorException
User Notice: escape: unsupported type: htmall - returning unmodified string

in modifier.escape.php line 257
at smarty_modifier_escape('/shop/modules/trustpilot/views/js/tp_register.min.js', 'htmall', 'UTF-8', true)
in smarty.config.inc.php line 80
at smartyEscape('/shop/modules/trustpilot/views/js/tp_register.min.js', 'htmall', 'UTF-8')
in SmartyLazyRegister.php line 83
at SmartyLazyRegister->__call('smartyEscape', array('/shop/modules/trustpilot/views/js/tp_register.min.js', 'htmall', 'UTF-8'))
in 3fb6aedd1ea63166173457e058ffbc2663b365f5_2.file.head.tpl.php line 47
at content_62fe61faca5e82_16391141(object(SmartyCustomTemplate))
in smarty_template_resource_base.php line 123
at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyCustomTemplate))
in smarty_template_compiled.php line 114
at Smarty_Template_Compiled->render(object(SmartyCustomTemplate))
in smarty_internal_template.php line 216
at Smarty_Internal_Template->render(false, 0)
in smarty_internal_templatebase.php line 232
at Smarty_Internal_TemplateBase->_execute(object(SmartyCustomTemplate), null, null, null, 0)
in smarty_internal_templatebase.php line 116
at Smarty_Internal_TemplateBase->fetch('/web/htdocs/www.jollyrogerbay.it/home/shop/modules/trustpilot/views/templates/hook/head.tpl', null, null, null, false, true, false)
in SmartyCustom.php line 112
at SmartyCustomCore->fetch('/web/htdocs/www.jollyrogerbay.it/home/shop/modules/trustpilot/views/templates/hook/head.tpl')
in trustpilot.php line 271
at Trustpilot->hookDisplayHeader(array('cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 19))
in Hook.php line 1007
at HookCore::coreCallHook(object(Trustpilot), 'hookDisplayHeader', array('cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 19))
in Hook.php line 438
at HookCore::callHookOn(object(Trustpilot), 'Header', array('cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 19))
in Hook.php line 944
at HookCore::exec('displayHeader')
in FrontController.php line 598
at FrontControllerCore->initContent()
in IndexController.php line 37
at IndexControllerCore->initContent()
in Controller.php line 306
at ControllerCore->run()
in Dispatcher.php line 518
at DispatcherCore->dispatch()
in index.php line 28

any ideas? I've searched on google and others had my same problem but was for different reasons

 

[juanrojas]

This error that you show is with the trustpilot module disabled and also with the cache deleted?

[JoeSchiaffi]

Thanks for the reply!

I've disabled TrustPilot module, and now it opens the pages, and even the Order Page (before, I was only getting that error) now, If i click on "Complete Checkout" button, I got this error (different than the one before):

Whoops, looks like something went wrong.

(1/1) ContextErrorException

Notice: Undefined index: data

in csoft_instagramfeeds.php line 411

at csoft_instagramfeeds->getPics()in csoft_instagramfeeds.php line 358

at csoft_instagramfeeds->hookDisplayHome(array('cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 2))in Hook.php line 1007

at HookCore::coreCallHook(object(csoft_instagramfeeds), 'hookDisplayHome', array('cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 2))in Hook.php line 431

at HookCore::callHookOn(object(csoft_instagramfeeds), 'displayHome', array('cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 2))in Hook.php line 944

at HookCore::exec('displayHome')in IndexController.php line 39

at IndexControllerCore->initContent()in Controller.php line 306

at ControllerCore->run()in Dispatcher.php line 518

at DispatcherCore->dispatch()in index.php line 28

[JoeSchiaffi]

In my Javascript console I've found this errors (TrustPilot module stil disabled):

Hosted Fields eligibility is declined
(anonymous) @ front.js?version=2.20.1:2
value @ front.js?version=2.20.1:2
value @ front.js?version=2.20.1:2
value @ front.js?version=2.20.1:2
value @ front.js?version=2.20.1:2
value @ front.js?version=2.20.1:2
value @ front.js?version=2.20.1:2
value @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
f @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
Ma @ front.js?version=2.20.1:2
c @ front.js?version=2.20.1:2
Promise.then (async)
Ma @ front.js?version=2.20.1:2
c @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
f @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
Ma @ front.js?version=2.20.1:2
c @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
f @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
qa @ front.js?version=2.20.1:2
c @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
(anonymous) @ front.js?version=2.20.1:2
Od_yAhzcZNz.js?_nc_x=nM1tv9roZpp:59 ErrorUtils caught an error:

CSR upgrades included on mismatched rev 1006051683 (client rev: 1006050817, cohort: BP:plugin_default_pkg).

Subsequent non-fatal errors won't be logged; see https://fburl.com/debugjs.

 

[juanrojas]

disable the other you said feedaty and clear cache

[JoeSchiaffi]

Tried, disabled both of them and cleared cache, cleared the browser history (Chrome) and nothing changed

[JoeSchiaffi]

On my webserver I've got this error:

WARNING: [pool www.jollyrogerbay.it] child 221494 said into stderr: "[18-Aug-2022 18:23:39 Europe/Rome] PHP Notice: escape: unsupported type: htmall - returning unmodified string in /web/htdocs/www.jollyrogerbay.it/home/shop/vendor/smarty/smarty/libs/plugins/modifier.escape.php on line 257"

I've disabled the Smarty Cache but with no result

[JoeSchiaffi]

Just an update:

If I add the ?action=show to the URL of the Checkout Button, it works. 

If I disable the Friendly URL option, the checkout process works fine, If I activate Friendly URL it won't