Checkout: empty basket and logged off (cookie problem?)

[raypenbar]

Hello,
The bug described in the title affects some customers and not all. After research I think that the problem comes from the size of the cookies which grow too quickly after each product page visited. I read that if the size of the cookies exceeds 4000, bugs start to appear.
Each visit to a product page increases the size of the cookie by about 30. My question is: how to make the main cookie size not increase so quickly ?

Edited August 12, 2022 by raypenbar
not solved (see edit history)

[Ali Samie]

#UP #HELP

This is an interesting topic and I would like to know the workaround.

[ventura]

 

[raypenbar]

36 minutes ago, ventura said:

 

ps_viewedproduct wasn't activated.

[raypenbar]

17 hours ago, stifler97 said:

#UP #HELP

This is an interesting topic and I would like to know the workaround.

I desactivated the module "Cross Selling Pro - Upsell..." and the Prestashop cookie grows three times slower now.

I hope it will solve problems..

[Ali Samie]

Please add [SOLVED] to the title

[raypenbar]

Up, the problem is not solved, We still have client with empty cart for no apparent reason, do you have any suggestion ?

[raypenbar]

Empty the cache is not enough, the bug is still here even if the client empty his cache.

The bug seems to appear essentially on devices using ios 

Edited August 12, 2022 by raypenbar (see edit history)