neocomputersuk Posted July 31, 2022 Share Posted July 31, 2022 (edited) I am currently having a bit of a nightmare with my prestashop dashboard. Everything has been running fine up until now (as is usually the case) For whatever reason now when I try to use the catalogue in the prestashop dashboard I will get a random Error 403 forbidden which then makes the front end site and the dashboard inaccessible from my current IP address for around 3 minutes. I have whitelisted my IP in maintenance and geolocation on the dashboard and I have also whitelisted my IP with the host side. It is pretty random, sometimes I can use the catalogue for a short time before getting the 403 error and other times it happens straight away, then after around 3 minutes I have access again. Edited July 31, 2022 by neocomputersuk (see edit history) Link to comment Share on other sites More sharing options...
ComGrafPL Posted July 31, 2022 Share Posted July 31, 2022 The best way in such case is to contact the hosting provider. Link to comment Share on other sites More sharing options...
neocomputersuk Posted July 31, 2022 Author Share Posted July 31, 2022 8 hours ago, ComGrafPL said: The best way in such case is to contact the hosting provider. I spoke with someone this morning that was unable to help and basically said it was a prestashop issue This only happens when trying to use the catalogue within the prestashop dashboard and it can be totally random Link to comment Share on other sites More sharing options...
ComGrafPL Posted July 31, 2022 Share Posted July 31, 2022 33 minuty temu, neocomputersuk napisał: I spoke with someone this morning that was unable to help and basically said it was a prestashop issue This only happens when trying to use the catalogue within the prestashop dashboard and it can be totally random Is geolocation enabled? ( with updated geo file )? Did you try disabling, to see any changes? Link to comment Share on other sites More sharing options...
neocomputersuk Posted July 31, 2022 Author Share Posted July 31, 2022 2 hours ago, ComGrafPL said: Is geolocation enabled? ( with updated geo file )? Did you try disabling, to see any changes? Geolocation is not enabled Link to comment Share on other sites More sharing options...
ComGrafPL Posted August 1, 2022 Share Posted August 1, 2022 11 godzin temu, neocomputersuk napisał: Geolocation is not enabled Any security modules installed? Have you tried to check on different IP or device? Link to comment Share on other sites More sharing options...
neocomputersuk Posted August 1, 2022 Author Share Posted August 1, 2022 1 hour ago, ComGrafPL said: Any security modules installed? Have you tried to check on different IP or device? When it gives me the 403 I cannot access front or back end on any device connected to my network. As soon as I put my phone off the network I can access the front end again I have not checked the backend access whilst the 403 error is shown on the local network but I would assume it would probably work as it seems to only block my IP Link to comment Share on other sites More sharing options...
ComGrafPL Posted August 1, 2022 Share Posted August 1, 2022 1 godzinę temu, neocomputersuk napisał: When it gives me the 403 I cannot access front or back end on any device connected to my network. As soon as I put my phone off the network I can access the front end again I have not checked the backend access whilst the 403 error is shown on the local network but I would assume it would probably work as it seems to only block my IP Check also .htaccess file if there's no ie. deny from IP-ADDRESS line Link to comment Share on other sites More sharing options...
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