This has been an issue from the start, but we have not had a ton of sales. However, sales are picking up and now we want to address it.
We are using PS 1.7.5.1. We have the Mail Alerts downloaded. We have Version 2.2.1 which seems like it is the latest as it does not show up on our updates tab. When the email comes to us, it has all of the template tags in it still. For example, it says "A new order was placed on {shop_name} by the following customer: {firstname} {lastname} ({email})" rather than the replacements for those variables. This is true for the entire template.
The module has the code to fill all of those template variables in ps_emailalerts.php in the function hookActionValidateOrder.
What do you suppose might be causing this to not work correctly? We'd love to get the emails working as expected, but don't know where to start troubleshooting this. We have looked at the vendor/swiftmailer/swiftmailer/lib/classes/Swift/Plubins folder and the DecoratorPlugin.php seems to be OK (but I have not studied it completely). We have looked at the Mail class (MailCore) and it seems OK.
I'm just looking for a pointer in the right direction to see if I can figure out what might be going on.
Thanks in advance,
Gary.