Product images not displayed

[Pablito34]

The product images are not displayed. I tried to generate the .htaccess without success
When I right click on the image to open it in a new tab, I have a 1x1 pixel image named placeholder.jpg

<img class="img-loader lazy-load" data-src="https://betimeoff.fr/img/p/fr-default-large_default.jpg" src="https://betimeoff.fr/modules/nrtthemecustomizer/views/img/placeholder.jpg" alt="Nom du produit" title="Nom du produit" width="700" height="869">


Do you have a solution?

[Prestachamps]

Hi @Pablito34,

It seems to me that probably you have some Javascript error on the product page, and because of tis, the lazy loading Javascript code of the theme is not being executed, that is why you have the placehlder instead of the images.

So either you can try to disable temporarily the theme's lazy loading option from te theme customizer/congifuration module, or try to get help from the theme developer, as there is a chance that the module nrtthemecustomizer has no header or footer hook(if there are no Javascript error in the Browser's developer tools-> Console section.

Have a nice day, Leo.
 

 

[Pablito34]

Hi Léo, thank you for this answer
I just contacted the support, I let you know when I got more informations 
Have a nice day 

[Prestachamps]

Keep us posted. 

Have a great weekend, 

LEo