Good afternoon,
I write here because after contacting numerous programmers we have not been able to solve our problem, please, if someone has an idea what it could be, help us.
The problem appeared about 3 months ago.
The problem is that when a user places an order which contains products that only have 1 unit in stock, when placing the order, it is generated in the BackOffice "without defined status" and the products or products that have been purchased do not appear in the order. order detail list in the BackOffice.
At the front office level, when the customer places the order that meets these indicated conditions (they have a product that is going to run out once the purchase is made), instead of showing the order confirmation page, the white screen remains with only a "!" top left, I understand it's because of the bug / error itself.
The orders that are made which do not run out are generated without any problem both at the BackOffice and Front level.
My version of PrestaShop is 1.7.6.1
PHP 7.2
Thanks for your help.
Albert