jarnold Posted May 31, 2022 Share Posted May 31, 2022 After running a prestashop without a problem for 3 years I am now starting from 17th May I have realized that the visitor statistics is showing only 0 (around 1000 daily before). As I am avaiting an order I have tried to put an article in the basket and realized that nothing is happening. I can click the button but nothing happens. I am deactivating SSL the button works and the confirmation popup is shown. Just the amount of the product is 0. But this was happening before too. Only if SSL is enabled products have been added to the basket. But now nothing happens. I do not remember having done anything on 17th May. Has anybody an idea where to look for? Link to comment Share on other sites More sharing options...
Razi Posted June 1, 2022 Share Posted June 1, 2022 Hello, Have you change the settings? or update php / Prestashop version? or install any module which is related to products / any override module ? Thanks Link to comment Share on other sites More sharing options...
jarnold Posted June 1, 2022 Author Share Posted June 1, 2022 This I have not done. If so it would be easy to identify the reason. But so I do not have any clue where to start. Prestashop: 1.7.6.4 PHP: 7.3.27 MYSQL: 5.6.45-86.1 I know my Prestashop version does not support my PHP version by nature, but it worked 3 years without any problems. Link to comment Share on other sites More sharing options...
idnovate.com Posted June 2, 2022 Share Posted June 2, 2022 Check if you have any JS error in the console (Ctrl + Shift + J). Link to comment Share on other sites More sharing options...
jarnold Posted June 2, 2022 Author Share Posted June 2, 2022 I got only: DevTools failed to load source map: Could not load content for MYSITE/shop/themes/core.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE but this is only a developer error. Nothing important for the shop performance. Link to comment Share on other sites More sharing options...
El Patron Posted June 2, 2022 Share Posted June 2, 2022 post link where community can test, you can delete it later. Link to comment Share on other sites More sharing options...
jarnold Posted June 3, 2022 Author Share Posted June 3, 2022 houseoffruits.cz But for the moment there is almost nothing showing up. I have disabled all modules to make shure they are not the reason for the error but it is impossible to enable them again. On the BO it is showing success and actived but if I am again going to the module site all are still deactivated. So I was thinking to have connection problems to the database but switching SSL on and off still works. Link to comment Share on other sites More sharing options...
idnovate.com Posted June 3, 2022 Share Posted June 3, 2022 Could you send me a backoffice access in a PM to check it? Link to comment Share on other sites More sharing options...
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