Socialized Posted May 30, 2022 Share Posted May 30, 2022 Hello, I am having a problem with my prestashop store after upgrading to version 1.7.8.6. The back office works normally, but the front office gives me an error 503. Can you help me please? https://ecoiris.pt/ Link to comment Share on other sites More sharing options...
juanrojas Posted May 30, 2022 Share Posted May 30, 2022 Hello, from what version did you update? did you upload the php version? this seems to be a problem with your server Link to comment Share on other sites More sharing options...
Socialized Posted May 30, 2022 Author Share Posted May 30, 2022 from version 1.7.6.4 Link to comment Share on other sites More sharing options...
PrestaServicePro Posted May 30, 2022 Share Posted May 30, 2022 Hello, Did you try debug mode to show any errors? Link to comment Share on other sites More sharing options...
Socialized Posted May 30, 2022 Author Share Posted May 30, 2022 I did try, it tells me it's an error with smart cache, but I couldn't come up with a solution. Link to comment Share on other sites More sharing options...
juanrojas Posted May 30, 2022 Share Posted May 30, 2022 it will not show you any error, this is about your server write them a ticket Link to comment Share on other sites More sharing options...
Socialized Posted May 30, 2022 Author Share Posted May 30, 2022 I talked to them on the server side, and got this answer, but when I checked I saw that the files exist but are not being read Hallo, there are missing files: [Mon May 30 17:00:39.429327 2022] [proxy_fcgi:error] [pid 2240793:tid 140157807392512] [client 2001:1b60:1000:5:62a4:4cff:fe4d:d793:54424] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught --> Smarty: Unable to load template 'file:errors/maintenance.tpl' <-- \n thrown in /home/users/ecoiris/www/ecoiris/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php on line 195' [Mon May 30 17:01:08.359264 2022] [proxy_fcgi:error] [pid 2240794:tid 140157899802368] [client 13.66.139.0:8320] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught --> Smarty: Unable to load template 'file:errors/maintenance.tpl' <-- \n thrown in /home/users/ecoiris/www/ecoiris/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php on line 195' Link to comment Share on other sites More sharing options...
juanrojas Posted May 30, 2022 Share Posted May 30, 2022 what template do you use? Link to comment Share on other sites More sharing options...
PrestaServicePro Posted May 30, 2022 Share Posted May 30, 2022 missing maintenance.tpl file find empty PS then take this file from this path and replace it in your shop. clear cache and check again should work Link to comment Share on other sites More sharing options...
Socialized Posted May 30, 2022 Author Share Posted May 30, 2022 I did that but unfortunately it didn't solve my problem 😔 Link to comment Share on other sites More sharing options...
PrestaServicePro Posted May 30, 2022 Share Posted May 30, 2022 Pm us shop access and we will check it out for you Link to comment Share on other sites More sharing options...
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