Unable to update products error, occasionally

[weeme]

Hello,

 

Had a very frustrating problem with our store that we have just kind of put up with for a few months now, however after adding another multistore and increasing the products we have it's getting to be a bit of a problem now (The problem began on a fresh PS install prior to adding multistore features) 

 

Basically, when editing the quantities of a product that has multiple variants, the first 1-6 times clicking save give the error "Unable to update settings" but if we keep clicking save, it will eventually save correctly

 

When inspecting the element, in network the problem seems to be from "prestashop-ui-kit.js" and for this particular product I have tested, when it fails the size of request is only 72b, when it succeeds the size is 7kb

 

I have followed all the guides that can be found regarding this, and we are using the following settings

PHP version: 7.2.34

Memory limit: 512M

Max execution time: 10000

Prestashop : 1.7.8.0

 

Does anyone know how to fix this issue as its rather annoying? Many thanks in advance

[El Patron]

Hi, did you enable debug mode to see if underlying error exposed?  google how to enable debug mode  if you do not know how.  also check hosting error log when this happens.

tip, using chrome development tools inspect, you can look at console for errors when you have this issue to see if .js bug

learn more here about using chrome dev tools, very useful

the key is knowing that the underlying error is, 

[weeme]

On 5/30/2022 at 10:09 PM, El Patron said:

Hi, did you enable debug mode to see if underlying error exposed?  google how to enable debug mode  if you do not know how.  also check hosting error log when this happens.

tip, using chrome development tools inspect, you can look at console for errors when you have this issue to see if .js bug

learn more here about using chrome dev tools, very useful

the key is knowing that the underlying error is, 

Hi El Patron,

Thanks for your reply

 

With debug mode enabled, when I try to perform the action, the only bit that flashes red is the ajax entries

Method : POST

Type : xhr

Status : 500 

Time : 1369ms

 

Should I paste the Symfony Profiler profile info?

 

Chrome dev tools console error shows its a problem with prestashop ui kit js

prestashop-ui-kit.js:1 JQMIGRATE: Migrate is installed with logging active, version 3.3.2
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.expr[':'] is deprecated; use jQuery.expr.pseudos
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.expr.filters is deprecated; use jQuery.expr.pseudos
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.isArray is deprecated; use Array.isArray
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.isFunction() is deprecated
s @ prestashop-ui-kit.js:1
module_card.js?1.7.8.0:1 Uncaught SyntaxError: Identifier 'moduleCardController' has already been declared (at module_card.js?1.7.8.0:1:1)
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.click() event shorthand is deprecated
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.hover() is deprecated
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.resize() event shorthand is deprecated
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.bind() is deprecated
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.submit() event shorthand is deprecated
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.change() event shorthand is deprecated
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.unique is deprecated; use jQuery.uniqueSort
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.keyup() event shorthand is deprecated
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.parseJSON is deprecated; use JSON.parse
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.unbind() is deprecated
s @ prestashop-ui-kit.js:1
/xxx/index.php/sell/catalog/products/358?_token=zjpWylQxSfUJs_akoDWnz6yM-j6CyDstjgp3iWhSrys#tab-step3:1          Failed to load resource: the server responded with a status of 500 ()
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.removeAttr no longer sets boolean properties: disabled
s @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1          POST https://weemeboutique.co.uk/xxx/index.php/sell/catalog/products/358?_token=zjpWylQxSfUJs_akoDWnz6yM-j6CyDstjgp3iWhSrys 500
send @ prestashop-ui-kit.js:1
ajax @ prestashop-ui-kit.js:1
e.ajax @ prestashop-ui-kit.js:1
send @ form.js?1.7.8.0:677
(anonymous) @ form.js?1.7.8.0:876
dispatch @ prestashop-ui-kit.js:1
_.handle @ prestashop-ui-kit.js:1

 

Many thanks!

Edited June 1, 2022 by weeme
Removed admin folder name (see edit history)

[El Patron]

Hi, that is a lot more info!  well done! Yes you have 500 but that is difficult to solve unless hands on.  You can google prestashop github or other with message to see if someone has similar issue with solution.

 

I recommend posting in job section for help, it's useful to have a relationship with a developer who can help when you need it.

[JBW]

If you have a 500 in the ajax request, enable debug mode and then check the XHR request response details in the browser console, it will show the error details.

[weeme]

On 6/3/2022 at 7:57 PM, JBW said:

If you have a 500 in the ajax request, enable debug mode and then check the XHR request response details in the browser console, it will show the error details.

Hey, this is what the console outputs, seems to be an issue with PS Ui Kits JS

prestashop-ui-kit.js:1 JQMIGRATE: Migrate is installed with logging active, version 3.3.2
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.expr[':'] is deprecated; use jQuery.expr.pseudos
s @ prestashop-ui-kit.js:1
get @ prestashop-ui-kit.js:1
t @ jquery-ui.js:1252
(anonymous) @ jquery-ui.js:17
10278 @ jquery-ui.js:18710
__webpack_require__ @ bootstrap:19
(anonymous) @ theme.js:29
(anonymous) @ main.bundle.js:2
(anonymous) @ main.bundle.js:2
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.expr.filters is deprecated; use jQuery.expr.pseudos
s @ prestashop-ui-kit.js:1
get @ prestashop-ui-kit.js:1
(anonymous) @ jquery-ui.js:2226
t @ jquery-ui.js:2224
(anonymous) @ jquery-ui.js:17
10278 @ jquery-ui.js:18710
__webpack_require__ @ bootstrap:19
(anonymous) @ theme.js:29
(anonymous) @ main.bundle.js:2
(anonymous) @ main.bundle.js:2
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.isArray is deprecated; use Array.isArray
s @ prestashop-ui-kit.js:1
e.<computed> @ prestashop-ui-kit.js:1
e.widget @ jquery-ui.js:81
t @ jquery-ui.js:4321
(anonymous) @ jquery-ui.js:17
10278 @ jquery-ui.js:18710
__webpack_require__ @ bootstrap:19
(anonymous) @ theme.js:29
(anonymous) @ main.bundle.js:2
(anonymous) @ main.bundle.js:2
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.isFunction() is deprecated
s @ prestashop-ui-kit.js:1
e.<computed> @ prestashop-ui-kit.js:1
(anonymous) @ jquery-ui.js:126
each @ prestashop-ui-kit.js:1
e.widget @ jquery-ui.js:125
t @ jquery-ui.js:4321
(anonymous) @ jquery-ui.js:17
10278 @ jquery-ui.js:18710
__webpack_require__ @ bootstrap:19
(anonymous) @ theme.js:29
(anonymous) @ main.bundle.js:2
(anonymous) @ main.bundle.js:2
module_card.js?1.7.8.0:1 Uncaught SyntaxError: Identifier 'moduleCardController' has already been declared (at module_card.js?1.7.8.0:1:1)
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.click() event shorthand is deprecated
s @ prestashop-ui-kit.js:1
e.each.e.fn.<computed> @ prestashop-ui-kit.js:1
(anonymous) @ modal-confirmation.js?1.7.8.0:20
(anonymous) @ modal-confirmation.js?1.7.8.0:53
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.hover() is deprecated
s @ prestashop-ui-kit.js:1
hover @ prestashop-ui-kit.js:1
(anonymous) @ nav_bar.js:63
o @ prestashop-ui-kit.js:1
d @ prestashop-ui-kit.js:1
setTimeout (async)
(anonymous) @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
fire @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
ready @ prestashop-ui-kit.js:1
$ @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.resize() event shorthand is deprecated
s @ prestashop-ui-kit.js:1
e.each.e.fn.<computed> @ prestashop-ui-kit.js:1
value @ header.js:174
(anonymous) @ header.js:36
o @ prestashop-ui-kit.js:1
d @ prestashop-ui-kit.js:1
setTimeout (async)
(anonymous) @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
fire @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
ready @ prestashop-ui-kit.js:1
$ @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.bind() is deprecated
s @ prestashop-ui-kit.js:1
bind @ prestashop-ui-kit.js:1
value @ auto-complete-search.js:100
t @ auto-complete-search.js:92
(anonymous) @ multistore-dropdown.js:75
(anonymous) @ multistore-dropdown.js:79
o @ prestashop-ui-kit.js:1
d @ prestashop-ui-kit.js:1
setTimeout (async)
(anonymous) @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
fire @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
ready @ prestashop-ui-kit.js:1
$ @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.submit() event shorthand is deprecated
s @ prestashop-ui-kit.js:1
e.each.e.fn.<computed> @ prestashop-ui-kit.js:1
(anonymous) @ tools.js?v=1.7.8.0:743
o @ prestashop-ui-kit.js:1
d @ prestashop-ui-kit.js:1
setTimeout (async)
(anonymous) @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
fire @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
ready @ prestashop-ui-kit.js:1
$ @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.change() event shorthand is deprecated
s @ prestashop-ui-kit.js:1
e.each.e.fn.<computed> @ prestashop-ui-kit.js:1
(anonymous) @ back.js:16
o @ prestashop-ui-kit.js:1
d @ prestashop-ui-kit.js:1
setTimeout (async)
(anonymous) @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
fire @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
ready @ prestashop-ui-kit.js:1
$ @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.unique is deprecated; use jQuery.uniqueSort
s @ prestashop-ui-kit.js:1
e.<computed> @ prestashop-ui-kit.js:1
s @ jquery-ui.js:520
_classes @ jquery-ui.js:537
_toggleClass @ jquery-ui.js:572
_addClass @ jquery-ui.js:560
_create @ jquery-ui.js:15276
(anonymous) @ jquery-ui.js:147
_createWidget @ jquery-ui.js:344
e.<computed>.<computed> @ jquery-ui.js:102
(anonymous) @ jquery-ui.js:284
each @ prestashop-ui-kit.js:1
each @ prestashop-ui-kit.js:1
e.fn.<computed> @ jquery-ui.js:276
init @ form.js?1.7.8.0:1447
value @ dropzone.js:1421
t @ dropzone.js:1147
(anonymous) @ dropzone.js:3479
each @ prestashop-ui-kit.js:1
each @ prestashop-ui-kit.js:1
i.fn.dropzone @ dropzone.js:3478
init @ form.js?1.7.8.0:1491
(anonymous) @ form.js?1.7.8.0:38
o @ prestashop-ui-kit.js:1
d @ prestashop-ui-kit.js:1
setTimeout (async)
(anonymous) @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
fire @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
ready @ prestashop-ui-kit.js:1
$ @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.keyup() event shorthand is deprecated
s @ prestashop-ui-kit.js:1
e.each.e.fn.<computed> @ prestashop-ui-kit.js:1
init @ form.js?1.7.8.0:1757
(anonymous) @ form.js?1.7.8.0:39
o @ prestashop-ui-kit.js:1
d @ prestashop-ui-kit.js:1
setTimeout (async)
(anonymous) @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
fire @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
ready @ prestashop-ui-kit.js:1
$ @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.parseJSON is deprecated; use JSON.parse
s @ prestashop-ui-kit.js:1
e.<computed> @ prestashop-ui-kit.js:1
success @ back.js:71
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
D @ prestashop-ui-kit.js:1
(anonymous) @ prestashop-ui-kit.js:1
load (async)
send @ prestashop-ui-kit.js:1
ajax @ prestashop-ui-kit.js:1
e.ajax @ prestashop-ui-kit.js:1
(anonymous) @ back.js:58
o @ prestashop-ui-kit.js:1
d @ prestashop-ui-kit.js:1
setTimeout (async)
(anonymous) @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
fire @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
ready @ prestashop-ui-kit.js:1
$ @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.unbind() is deprecated
s @ prestashop-ui-kit.js:1
unbind @ prestashop-ui-kit.js:1
f.fn.fancybox @ jquery.fancybox.js:44
success @ gamification_bt.js:80
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
D @ prestashop-ui-kit.js:1
(anonymous) @ prestashop-ui-kit.js:1
load (async)
send @ prestashop-ui-kit.js:1
ajax @ prestashop-ui-kit.js:1
e.ajax @ prestashop-ui-kit.js:1
gamificationTasks @ gamification_bt.js:10
(anonymous) @ gamification_bt.js:3
o @ prestashop-ui-kit.js:1
d @ prestashop-ui-kit.js:1
setTimeout (async)
(anonymous) @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
fire @ prestashop-ui-kit.js:1
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
ready @ prestashop-ui-kit.js:1
$ @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.type is deprecated
s @ prestashop-ui-kit.js:1
e.<computed> @ prestashop-ui-kit.js:1
error @ form.js?1.7.8.0:1419
(anonymous) @ jquery-ui.js:255
each @ prestashop-ui-kit.js:1
each @ prestashop-ui-kit.js:1
e.fn.<computed> @ jquery-ui.js:239
(anonymous) @ form.js?1.7.8.0:68
dispatch @ prestashop-ui-kit.js:1
_.handle @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1          POST https://weemeboutique.co.uk/XXX/index.php/sell/catalog/products/420?_token=GaONmsGG-Dsrc_uRBwrUnEx74qEPgDqoJs8CK0sX1I8 500
send @ prestashop-ui-kit.js:1
ajax @ prestashop-ui-kit.js:1
e.ajax @ prestashop-ui-kit.js:1
send @ form.js?1.7.8.0:677
(anonymous) @ form.js?1.7.8.0:876
dispatch @ prestashop-ui-kit.js:1
_.handle @ prestashop-ui-kit.js:1
prestashop-ui-kit.js:1 JQMIGRATE: jQuery.fn.removeAttr no longer sets boolean properties: disabled
s @ prestashop-ui-kit.js:1
(anonymous) @ prestashop-ui-kit.js:1
each @ prestashop-ui-kit.js:1
e.fn.removeAttr @ prestashop-ui-kit.js:1
complete @ form.js?1.7.8.0:786
i @ prestashop-ui-kit.js:1
fireWith @ prestashop-ui-kit.js:1
D @ prestashop-ui-kit.js:1
(anonymous) @ prestashop-ui-kit.js:1
load (async)
send @ prestashop-ui-kit.js:1
ajax @ prestashop-ui-kit.js:1
e.ajax @ prestashop-ui-kit.js:1
send @ form.js?1.7.8.0:677
(anonymous) @ form.js?1.7.8.0:876
dispatch @ prestashop-ui-kit.js:1
_.handle @ prestashop-ui-kit.js:1

 

prestashop-ui-kit.js:1          POST https://weemeboutique.co.uk/XXX/index.php/sell/catalog/products/420?_token=GaONmsGG-Dsrc_uRBwrUnEx74qEPgDqoJs8CK0sX1I8

500
send @ prestashop-ui-kit.js:1
ajax @ prestashop-ui-kit.js:1
e.ajax @ prestashop-ui-kit.js:1
send @ form.js?1.7.8.0:677
(anonymous) @ form.js?1.7.8.0:876
dispatch @ prestashop-ui-kit.js:1
_.handle @ prestashop-ui-kit.js:1
 

Any ideas?

 

Many thanks

[JBW]

These are errors in the JS console. You have to check for the XHR response instead.

[JBW]

14 minutes ago, weeme said:

module_card.js?1.7.8.0:1 Uncaught SyntaxError: Identifier 'moduleCardController' has already been declared (at module_card.js?1.7.8.

Check if it helps to deactivate this module "cardController"

[weeme]

9 minutes ago, JBW said:

Check if it helps to deactivate this module "cardController"

Hey

How would I check the XHR request response, via debug or chrome inspect/dev tools?

I cant seem to find any module named cardController or anything similar, but in the console in sources>module_card.js its showing the error is on the first line

/* eslint-disable max-len */

Has the red X beside it, with "Uncaught SyntaxError: Identifier 'moduleCardController' has already been declared"

 

Many thanks

[JBW]

Example chrome

[weeme]

22 minutes ago, JBW said:

Example chrome

Thank you

 

The response is unfortunately empty, so not much extra to go on there though

 

 

[JBW]

5 hours ago, weeme said:

The response is unfortunately empty, so not much extra to go on there though

Debug mode has to be active

 

6 hours ago, weeme said:

I cant seem to find any module named cardController or anything similar, but in the console in sources>module_card.js

Check the path to the JS file, it will  be most probably guide you to the module folder

[weeme]

18 hours ago, JBW said:

Debug mode has to be active

 

Check the path to the JS file, it will  be most probably guide you to the module folder

With debug mode active, the response is still empty unfortunately

 

And the JS file is located in /admin/themes/default/js/bundle/module/

so not part of an actual module that can be disabled

 

I got a new copy of module_cart.js from the prestashop installer, uploaded, cleared cache etc, however same issue

 

It seems prestashop ui kits js is the main culprit however, as that is what is giving the 500 error

[JBW]

19 hours ago, weeme said:

With debug mode active, the response is still empty unfortunately

 

Thats strange. Last resort would be to check the server error log, the 500 should be logged there

[weeme]

1 hour ago, JBW said:

 

Thats strange. Last resort would be to check the server error log, the 500 should be logged there

 

When I check the error log on cPanel there are no errors, I can go to products, change quantity, receive 500 error in console, then check error log and there is nothing

Is there a different error log I should check? Perhaps a log file on FTP?

 

Many thanks

[ArnasDEV]

Did you find the solution?