backend does not load

[Freddykhoury]

Hello, 

I have copied the online version to my localhost and i cannot login to my backend

the website open on my localhost but not the backend 

After clickingon login the page loads again and there is no error. 

debug is true  

PHP version is 7.3.3 same as the online server

I also tried it on chrome, firefox, IE

I have attached an image 

thank you 

[Prestachamps]

Hi,

try deleting from the FTP the folders /var/cache/dev/ and /var/cache/prod/

if still not working you could try renaming the Backoffice folder to another name and login using that folder name.

Kind regards, Leo.

 

[Nickz]

htaccess and Database have you thought off changing the domain name?

[El Patron]

here is guide to installing on local environment, it might help

https://devdocs.prestashop.com/1.7/basics/installation/localhost/

[Freddykhoury]

Thank you guys for the quick reply but unfortunatly non of  the solution worked

I deleted the cache folder, renamed the folder and still the same issue

I have changed the domain name and the frontend is working fine 

I already installed the latest prestashop on my localhost all is working  fine 

below is the htaccess file content

Hope it can help fine the error

# ~~start~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again
# .htaccess automaticaly generated by PrestaShop e-commerce open-source solution
# https://www.prestashop.com - https://www.prestashop.com/forums

<IfModule mod_rewrite.c>
<IfModule mod_env.c>
SetEnv HTTP_MOD_REWRITE On
</IfModule>

RewriteEngine on

#Domain: localhost
RewriteRule . - [E=REWRITEBASE:/lm/]
RewriteRule ^api(?:/(.*))?$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L]

# Images
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$1$2$3.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$1$2$3$4.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$1$2$3$4$5.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$1$2$3$4$5$6.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6$7.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7$8.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8$9.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^c/([0-9]+)(\-[\.*_a-zA-Z0-9-]*)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2$3.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^c/([a-zA-Z_-]+)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2.jpg [L]
# AlphaImageLoader for IE and fancybox
RewriteRule ^images_ie/?([^/]+)\.(jpe?g|png|gif)$ js/jquery/plugins/fancybox/images/$1.$2 [L]

# Dispatcher
RewriteCond %{REQUEST_FILENAME} -s [OR]
RewriteCond %{REQUEST_FILENAME} -l [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^.*$ - [NC,L]
RewriteRule ^.*$ %{ENV:REWRITEBASE}index.php [NC,L]
</IfModule>

AddType application/vnd.ms-fontobject .eot
AddType font/ttf .ttf
AddType font/otf .otf
AddType application/font-woff .woff
AddType font/woff2 .woff2
<IfModule mod_headers.c>
    <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|svg)$">
        Header set Access-Control-Allow-Origin "*"
    </FilesMatch>

    <FilesMatch "\.pdf$">
      Header set Content-Disposition "Attachment"
      Header set X-Content-Type-Options "nosniff"
    </FilesMatch>
</IfModule>

<Files composer.lock>
    # Apache 2.2
    <IfModule !mod_authz_core.c>
        Order deny,allow
        Deny from all
    </IfModule>

    # Apache 2.4
    <IfModule mod_authz_core.c>
        Require all denied
    </IfModule>
</Files>
#If rewrite mod isn't enabled
ErrorDocument 404 /index.php?controller=404

# ~~end~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again

[Freddykhoury]

May this can help

I am also not able to login as user from the frontend

when I enter a wrong password it tell me  Authentication failed.

but when i enter the correct password the page loads and nothing happens

I tried to give full access to all folder and files but still 

[SchmidtSon]

have u enabled "DEBUG MODE"?
 

U can do this in ure Database. or go into ure FTP root -> config -> defines.inc.php

On Line 29

/* Debug only */
if (!defined('_PS_MODE_DEV_')) {
define('_PS_MODE_DEV_', false);
}

change to

/* Debug only */
if (!defined('_PS_MODE_DEV_')) {
define('_PS_MODE_DEV_', true);
}

After it u get the information what is wrong with ure Backend when u try to login.

 

Send us the Report u will see after trying to login.

Bests Patrick

[Freddykhoury]

The Debug mode was already enabled and that is the problem

[Prestachamps]

Hi,

you should try to disable the https from the database, as on localhost that could cause these type of issues. You can change this in the database table PREFIX_configuration , set value of "PS_SSL_ENABLED_EVERYWHERE" to 0, and also set value of "PS_SSL_ENABLED" to 0 , then delete cache and test it in an incognito window.

Kind regards, Leo.

[Freddykhoury]

Thank you for the Solution but I disabled the SSLfrom the DB, cleared the cache, opened the backend from incognito, tried it from another browser and still it didn't work 

😅

backend page reload and nothing happened 

[SchmidtSon]

Go into ure Database into table config and disable the PS_REWRITING_SETTINGS by setting it 0

 

Edited May 18, 2022 by SchmidtSon (see edit history)

[Nickz]

21 hours ago, Freddykhoury said:

I have copied the online version to my localhost

The online version is which PS Version?

[Freddykhoury]

I changed the PS_REWRITING_SETTINGS to 0 but nothing changed 

PS Version on the server and on localhost are the same  1.7.6.8

thank you for your support

[SchmidtSon]

what is this for a .htaccess??

 

This .htaccess only works for localhost not for a live Version.

10 hours ago, Freddykhoury said:

Thank you guys for the quick reply but unfortunatly non of  the solution worked

I deleted the cache folder, renamed the folder and still the same issue

I have changed the domain name and the frontend is working fine 

I already installed the latest prestashop on my localhost all is working  fine 

below is the htaccess file content

Hope it can help fine the error

# ~~start~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again
# .htaccess automaticaly generated by PrestaShop e-commerce open-source solution
# https://www.prestashop.com - https://www.prestashop.com/forums

<IfModule mod_rewrite.c>
<IfModule mod_env.c>
SetEnv HTTP_MOD_REWRITE On
</IfModule>

RewriteEngine on

#Domain: localhost
RewriteRule . - [E=REWRITEBASE:/lm/]
RewriteRule ^api(?:/(.*))?$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L]

# Images
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$1$2$3.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$1$2$3$4.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$1$2$3$4$5.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$1$2$3$4$5$6.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6$7.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7$8.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8$9.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^c/([0-9]+)(\-[\.*_a-zA-Z0-9-]*)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2$3.jpg [L]
RewriteCond %{HTTP_HOST} ^localhost$
RewriteRule ^c/([a-zA-Z_-]+)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2.jpg [L]
# AlphaImageLoader for IE and fancybox
RewriteRule ^images_ie/?([^/]+)\.(jpe?g|png|gif)$ js/jquery/plugins/fancybox/images/$1.$2 [L]

# Dispatcher
RewriteCond %{REQUEST_FILENAME} -s [OR]
RewriteCond %{REQUEST_FILENAME} -l [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^.*$ - [NC,L]
RewriteRule ^.*$ %{ENV:REWRITEBASE}index.php [NC,L]
</IfModule>

AddType application/vnd.ms-fontobject .eot
AddType font/ttf .ttf
AddType font/otf .otf
AddType application/font-woff .woff
AddType font/woff2 .woff2
<IfModule mod_headers.c>
    <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|svg)$">
        Header set Access-Control-Allow-Origin "*"
    </FilesMatch>

    <FilesMatch "\.pdf$">
      Header set Content-Disposition "Attachment"
      Header set X-Content-Type-Options "nosniff"
    </FilesMatch>
</IfModule>

<Files composer.lock>
    # Apache 2.2
    <IfModule !mod_authz_core.c>
        Order deny,allow
        Deny from all
    </IfModule>

    # Apache 2.4
    <IfModule mod_authz_core.c>
        Require all denied
    </IfModule>
</Files>
#If rewrite mod isn't enabled
ErrorDocument 404 /index.php?controller=404

# ~~end~~ Do not remove this comment, Prestashop will keep automatically the code outside this comment when .htaccess will be generated again

this only works for localhost not for live Version

[Nickz]

26 minutes ago, Freddykhoury said:

PS Version on the server and on localhost are the same  1.7.6.8

On local host do you have all php extensions installed plus enabled? Windows Localhost or Linux?

Edited May 18, 2022 by Nickz (see edit history)

[SchmidtSon]

2 minutes ago, Nickz said:

On local host do you have all php extensions installed plus enabled? Windows Localhost or Linux?

and are the PHP Versions the same local and at ure hoster?

[Freddykhoury]

php and prestashop are the same on the server and the Xampp windows 

for the php extention,i don't know what is required 

 

[Freddykhoury]

I have installed the lastes version of prestashop and it is working fineon my localhost

[Nickz]

12 minutes ago, Freddykhoury said:

I have installed the lastes version of prestashop and it is working fineon my localhost

if the php version is not exactly the same you could see front end but not the backend or vice versa. 

C:\>php -v for version php -m for modules

Between Linux and Windows the biggest issue can be / for Linux and \ for Windows.

Edited May 18, 2022 by Nickz (see edit history)

[Nickz]

30 minutes ago, SchmidtSon said:

and are the PHP Versions the same local and at ure hoster?

That should @Freddykhouryknow

[Freddykhoury]

Php version on the  localhost and the server is 7.3.33

I also  checked the active extention on the server an install them changed the PHP.ini and restart the server

still not working 

Edited May 18, 2022 by Freddykhoury (see edit history)

[SchmidtSon]

I would do a new setup for the host.

Delete everything in ure FTP and Database and then upload again ure Files and Database.

Then change all url´s in ure Database in Table config and in Table shop_url.
After this clean all Folder in Var/Cache

Then it must work.

 

Maybe now there is an Issue with the rights u set for the folders.
All the Solution the Members here wrote down is the normal Way and one of this way have to fix ure Issue 🙂

[Nickz]

1 hour ago, SchmidtSon said:

Then change all url´s in ure Database in Table config and in Table shop_url.
After this clean all Folder in Var/Cache

so far I understood his site is working but the copy in his PC does not want to run. Could well be that both are not running.

[Freddykhoury]

The online is working fine lebnenmarket.com

 

[Mian Waqas]

16 minutes ago, Freddykhoury said:

The online is working fine lebnenmarket.com

 

Hi,

First Try > load this url https://Domain Name here/Admin name here/index.php/improve/modules/manage  (change to ur domain url and change the admin) this means load directly another page rather then dashboard and try.

Second & Important thing > remove .htaccess file & Disable URL rewriting (in database) & then rename or delete Var/cache/prod & Dev folders - then give it a try.

 

Hope this will be helpful 

 

Regards

 

[Freddykhoury]

It finally worked.
I erased all files,  copied the files again, edited the .htaccess, changed the DB parameter, delete Var/cache/prod & Dev folders updated the shop URL, changed the domain name in the configuration table, disabled the URL rewriting

and it worked

Thank you guys for your quick reply 

[Mian Waqas]

10 hours ago, Freddykhoury said:

It finally worked.
I erased all files,  copied the files again, edited the .htaccess, changed the DB parameter, delete Var/cache/prod & Dev folders updated the shop URL, changed the domain name in the configuration table, disabled the URL rewriting

and it worked

Thank you guys for your quick reply 

That's great 

If you look at my last message it was same step for fixing!.

 

Best regards

[Freddykhoury]

@mian I tried your solution but it didn't work

anyway the backend opened once and now it is not loading anymore. i am not even able to load the login page

Debug is on and no error is apearing, just loading and loading.

Any idea ?

[Nickz]

6 hours ago, Freddykhoury said:

anyway the backend opened once and now it is not loading anymore. i am not even able to load the login page

short on Memory?

[SchmidtSon]

did u clean the cache of ure Browser, too?

 

[Freddykhoury]

Yes I cleaned the cache

and i even opened edge that I nevered used, clear all the cache and opened the backend

the backend opened to enter the credential, and then it loads and nothing hsppens and it keeps loading 

Thank you 

[Nickz]

11 minutes ago, Freddykhoury said:

the backend opened to enter the credential, and then it loads and nothing hsppens and it keeps loading 

how much RAM do you have on your server? How much memory is allocated via PHP? 

[Prestachamps]

The Ram has less to do, as I suspect is higher than 32 MB (which would be the minimum minimorum to maker the BO work. try to downgrade the PHP to 7.1 . Any errors on the Information's tab ? Any Apache packages missing etc ? 

 

[Nickz]

22 minutes ago, Prestachamps said:

The Ram has less to do, as I suspect is higher than 32 MB

suspecting is not knowing. You weren't addressed by the way.

[Prestachamps]

lmao. Really deep. I'll let you handle than as I see that most of your comments are well based  

[Mian Waqas]

@Nickz @Prestachamps  The requester issue had already fixed as per his previous answer.... but next day the other issues comes along. the suspection of low on Hardisk/memory/malware/host/permission can be anything as he does not want to show de`bug errors. but i would recommend a developer to him to audit his server and store.

Thanks 

[Freddykhoury]

Thank you guys for the answers

it may be my laptop that i am using as a server. 

these are the info 

Device name    DESKTOP-A15OR6A
Processor    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz   2.60 GHz
Installed RAM    6.00 GB (5.89 GB usable)
Device ID    A3BD4393-BFE6-48E8-B1FC-A6E383D67460
Product ID    00331-10000-00001-AA165
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display
 

; Maximum amount of memory a script may consume (128MB)
; http://php.net/memory-limit
memory_limit=512M

[Nickz]

You are aware that every change in php.ini requieres a apache2 restart?

[Freddykhoury]

Yes i restart everytime there is an update 

[yofome9389]

21 hours ago, Freddykhoury said:

Yes i restart everytime there is an update 

when I enter a wrong password it tell me  Authentication failed. but when i enter the correct password the page loads and nothing happens

[Nickz]

On 5/27/2022 at 12:38 AM, Freddykhoury said:

; Maximum amount of memory a script may consume (128MB)

Set that to 360mb or better to 720mb