Shop email different of sender email

[Avean Defender]

Hello community!

I am facing a problem and I still haven't found a solution. I am using Prestashop 1.7.8.5

I have a shop without stores configured, only has the Contact Details (Shop Parameters -> Contact -> Stores -> Contact Details) where I added the shop name, shop email, etc. This email is shown in the frontend in the "Contact us" page, and that's what I want.

But this email is the one used to send the messages to the clients when they do an order, and inform about the order process. In that process I want to use a different email for these operations if possible.

Also I want to use a different email in the Contacts (Shop Parameters -> Contact -> Contacts) that is used in the contact form, so when a client use the contact form the email sender is the one configured. This works, but I do not receive the client message in this email, so I have to go to Prestashop BO to see the message. If I configure the the email in Contacts the same as in Contact Details I receive in the email the customer messages and the order messages.

Both emails are Gmail accounts.

What do you recommend me to do? What can I do to have both these issues solved and working?

I do not know if helps, but I can create email accounts based on my host/domain provider. 

 

[Prestachamps]

Hi,

inside the module contactform configuration page, have you enabled the option "Receive customers' messages by email"?

If not, then please enable it and then you will also receive the contact form in email.

Kind regards, Leo.