loading after pressing Submit Order - error after xx minutes

[mst44]

Hello
I use prestashop 1.7.8.5, everything works fine until I try to test purchase. After entering all the data and selecting the payment, I click on confirm the order and here the problem appears.

The page loads for about 5-10 minutes and then I get a white screen saying:

Quote

 

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

 

I am using home.pl hosting - prestahosting (php 7.4)

I checked the requirements using phppsinfo.php and everything looks fine.

Debug mode shows nothing

Please help

[abdullacm]

the same error is happening with all the payment modules or any specific payment module?

[Nickz]

2 hours ago, mst44 said:

I use prestashop 1.7.8.5, everything works fine until I try to test purchase.

first purchase after upload, install?

[ComGrafPL]

Test other payments options. Contact homp.pl support. Maybe they could figure out from server side.

[mst44]

thank you for answers!
 

2 hours ago, abdullacm said:

the same error is happening with all the payment modules or any specific payment module?

44 minutes ago, ComGrafPL said:

Test other payments options. Contact homp.pl support. Maybe they could figure out from server side.

other payments got same problems, tested on paypal (simple paypal, and prestashop checkout module) and przelewy24, gonna test some more.
I'ill contact hosting provider for support if I cant fix it with Your's help; this should be "one click" hosting especially for prestashop. Unhappily client decided to buy this hosting - I heard only negative opinions about it..

 

59 minutes ago, Nickz said:

first purchase after upload, install?

fresh install 

 

[ComGrafPL]

6 hours ago, mst44 said:

thank you for answers!
 

other payments got same problems, tested on paypal (simple paypal, and prestashop checkout module) and przelewy24, gonna test some more.
I'ill contact hosting provider for support if I cant fix it with Your's help; this should be "one click" hosting especially for prestashop. Unhappily client decided to buy this hosting - I heard only negative opinions about it..

 

fresh install 

 

I have a client on this one. I prefer dHosting for presta. Any scripts / custom checkout or speed modules in use? I would try with disable custom modules to see if theres any change.

[mst44]

8 hours ago, ComGrafPL said:

I have a client on this one. I prefer dHosting for presta. Any scripts / custom checkout or speed modules in use? I would try with disable custom modules to see if theres any change.

Only custom header on page and checkout (_partials\header.tpl), no additional modules - only payments atm. 

Tested it also on default theme, same issue 

[ComGrafPL]

7 minutes ago, mst44 said:

Only custom header on page and checkout (_partials\header.tpl), no additional modules - only payments atm. 

Tested it also on default theme, same issue 

Can you send url?

[mst44]

after contact with support problem has been solved. 
i just needed to change email settings to SMTP, and thats all! 
I would never have figured it out

Thank you guys, for your time