Need help to reinstall or somehow else to fix many problems on my prestashop site

[bez_nika]

Hello to everybody,

I have prestashop on my site for almost 10 years, and I did every update from first version to now. Curently version on my site is 1.7.8.5  site is online i have new customers, they can place orders, that work just fine. But in admin panel things are not so good. I have large number of issues I can't fix, so I need your help. On dashboard every link has admin prefix so I don't have Dashboard, i have AdminDashboard , I don't have Catalog I have AdminCatalog, I don't have Orders I have AdminParentOrders and etc (see image I attached) For many options in my admin panel I got message like this: 

Oops... looks like an unexpected error occurred

An exception has been thrown during the rendering of a template ("Unable to load template 'file:helpers/uploader/ajax.tpl'").

[Twig\Error\RuntimeError 0]  (see image I attached)

When I try to modify my theme (classic v1.0.0) I don't have options to do that, they just gone. (see image I attached)

How can I solve this? I try to install a brand new prestashop instalation, and then import products, categories and etc, but in that case all links I have on google is not working, and I don't want that.

Thank you all for help in advance

[abdullacm]

I have faced this kind of errors after upgrade.

"so I don't have Dashboard, i have AdminDashboard , I don't have Catalog I have AdminCatalog,"

please check ps_tab_lang table and confirm the Tab menu translations exists, if not check/compare with a default 1.7.8.5 db (install 1.7.8.5 in another domain or different folder).

 

-> An exception has been thrown during the rendering of a template ("Unable to load template 'file:helpers/uploader/ajax.tpl'").

is this error showing in admin order detail page or customer detail page? seems that you still have non compatible modules. Try to find the module and upgrade or make it compatible. 
 

[abdullacm]

"When I try to modify my theme (classic v1.0.0) I don't have options to do that, they just gone. (see image I attached)"

 

what was the change you tried?

try clearing cache from admin performance or delete json files at

config/themes/classic/

after modifying the theme

Edited May 1, 2022 by abdullacm (see edit history)

[bez_nika]

43 minutes ago, abdullacm said:

I have faced this kind of errors after upgrade.

"so I don't have Dashboard, i have AdminDashboard , I don't have Catalog I have AdminCatalog,"

please check ps_tab_lang table and confirm the Tab menu translations exists, if not check/compare with a default 1.7.8.5 db (install 1.7.8.5 in another domain or different folder).
 

I check ps_tab_lang in my php admin and it looks like this

[bez_nika]

46 minutes ago, abdullacm said:

 

-> An exception has been thrown during the rendering of a template ("Unable to load template 'file:helpers/uploader/ajax.tpl'").

is this error showing in admin order detail page or customer detail page? seems that you still have non compatible modules. Try to find the module and upgrade or make it compatible. 
 

This message I get when I go in Catalog->Categories-> and when I try to edit any category I made.

[bez_nika]

41 minutes ago, abdullacm said:

"When I try to modify my theme (classic v1.0.0) I don't have options to do that, they just gone. (see image I attached)"

 

what was the change you tried?

try clearing cache from admin performance or delete json files at

config/themes/classic/

after modifying the theme

when I access to themes I don't have options like Pages configuration and Advanced customization 

[endriu107]

Download prestashop pack from here https://www.prestashop.com/en/versions  copy admin folder to your server and rename it try access to your shop from new admin folder and chcek is this error still appear.

[bez_nika]

8 minutes ago, endriu107 said:

Download prestashop pack from here https://www.prestashop.com/en/versions  copy admin folder to your server and rename it try access to your shop from new admin folder and chcek is this error still appear.

Same thing again

[ComGrafPL]

37 minutes ago, bez_nika said:

Same thing again

Try this solution

 

[El Patron]

moved to job offers

[SahinSOLMAZ]

I am writing after a while time but it can be cont. for someone:

This problem can be related to blockcategories module. I faced the same problem and the reasone was this. I did not go on deep side because of timeless. Simply, try to disable block categories module. If the problem is solved, download the module of clean/upgraded versions and replace it.