Nathalie W Posted April 14, 2022 Share Posted April 14, 2022 Hi friends! I just discovered that my order_conf email is not printing out the information as it should. Only the short codes are visible. But, some of the information is printed. What could cause this? I have panic!! Thanks! Link to comment Share on other sites More sharing options...
Ress Posted April 14, 2022 Share Posted April 14, 2022 What payment method do you use? And the prestashop version? 1 Link to comment Share on other sites More sharing options...
abdullacm Posted April 15, 2022 Share Posted April 15, 2022 do you have any overrides ? 1 Link to comment Share on other sites More sharing options...
Nathalie W Posted April 15, 2022 Author Share Posted April 15, 2022 9 hours ago, Ress said: What payment method do you use? And the prestashop version? I use Klarna (swedish invoice) and my version is 1.7.7.3 Link to comment Share on other sites More sharing options...
Nathalie W Posted April 15, 2022 Author Share Posted April 15, 2022 53 minutes ago, abdullacm said: do you have any overrides ? I don't know. How can i check that? Link to comment Share on other sites More sharing options...
abdullacm Posted April 16, 2022 Share Posted April 16, 2022 check files inside - <root-of-your-shop>/override/ Link to comment Share on other sites More sharing options...
Nathalie W Posted April 18, 2022 Author Share Posted April 18, 2022 I can't find any overrides for Mail Templates... Any other ideas? I'm confused and some clients are complaining about the confirmation email... Please i need help Link to comment Share on other sites More sharing options...
Ress Posted April 18, 2022 Share Posted April 18, 2022 Give me a private message with your login details, and I can take a look, if you want. Link to comment Share on other sites More sharing options...
Nathalie W Posted April 18, 2022 Author Share Posted April 18, 2022 1 minute ago, Ress said: Give me a private message with your login details, and I can take a look, if you want. Do you need cpanel login only or admin login to BO also? Link to comment Share on other sites More sharing options...
Ress Posted April 18, 2022 Share Posted April 18, 2022 (edited) Prestashop admin and ftp. If you have an dev environment, you could give it to me from there. Edited April 18, 2022 by Ress (see edit history) Link to comment Share on other sites More sharing options...
Nathalie W Posted April 18, 2022 Author Share Posted April 18, 2022 19 minutes ago, Ress said: Prestashop admin and ftp. If you have an dev environment, you could give it to me from there. You got PM Link to comment Share on other sites More sharing options...
Knowband Plugins Posted April 21, 2022 Share Posted April 21, 2022 Kindly confirm whether you have modified the order_conf.html or paymentmodule.php files or psemailalert module, as this error only occur after modifying these files. Link to comment Share on other sites More sharing options...
Nathalie W Posted April 21, 2022 Author Share Posted April 21, 2022 4 hours ago, Knowband Plugins said: Kindly confirm whether you have modified the order_conf.html or paymentmodule.php files or psemailalert module, as this error only occur after modifying these files. I have edited order_conf via PS BO translate section only. The other files I don’t edit. Where can I find them? maybe I can replace them with original files and see if it works Link to comment Share on other sites More sharing options...
Nathalie W Posted April 24, 2022 Author Share Posted April 24, 2022 Hi friends It seems that when resending the order_conf email, only the variables is showing. The first email is working, kind of.. I get the email with printed info about the products, BUT, it looks not so nice! Its wrongly formatted/design. Any idea how i can get the right design? Please see attached screenshot. Thanks! Link to comment Share on other sites More sharing options...
andrea_00 Posted April 28, 2022 Share Posted April 28, 2022 Hi guys, I've his same initial problem, no override of Mail Templates, I've already regenereted all template mail files, theme used "Alysum" and PS version 1.7.7.7. What did you do to resolve partially this problem? Link to comment Share on other sites More sharing options...
ComGrafPL Posted April 28, 2022 Share Posted April 28, 2022 Best way is to get default template code from other, clean PS install. And just copy. I did that one time for the client as it was kinda broken. But it was in other language. But it did the fix. Link to comment Share on other sites More sharing options...
Nathalie W Posted April 28, 2022 Author Share Posted April 28, 2022 10 hours ago, ComGrafPL said: Best way is to get default template code from other, clean PS install. And just copy. I did that one time for the client as it was kinda broken. But it was in other language. But it did the fix. Ok, but which files exactly should I replace? Thanks! Link to comment Share on other sites More sharing options...
ComGrafPL Posted April 29, 2022 Share Posted April 29, 2022 11 hours ago, Boran Chesnik said: Ok, but which files exactly should I replace? Thanks! On the template, go to Edit HTML version tab. Click "source code" ( upper left tab "<>" ) Link to comment Share on other sites More sharing options...
Nathalie W Posted May 1, 2022 Author Share Posted May 1, 2022 On 4/28/2022 at 12:14 PM, ComGrafPL said: Best way is to get default template code from other, clean PS install. And just copy. I did that one time for the client as it was kinda broken. But it was in other language. But it did the fix. Ah, i see. I tried that before but it did not change the layout issue. I took the code from Prestashop own demo site... Any other idea? Link to comment Share on other sites More sharing options...
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