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My order_conf email show only the short codes


Nathalie W

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  • razaro changed the title to My order_conf email show only the short codes
4 hours ago, Knowband Plugins said:

Kindly confirm whether you have modified the order_conf.html or paymentmodule.php files or psemailalert module, as this error only occur after modifying these files.

I have edited order_conf via PS BO translate section only. The other files I don’t edit. Where can I find them? 
maybe I can replace them with original files and see if it works

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Hi friends

It seems that when resending the order_conf email, only the variables is showing. The first email is working, kind of..

I get the email with printed info about the products, BUT, it looks not so nice! Its wrongly formatted/design. Any idea how i can get the right design?
Please see attached screenshot.

Thanks!

Skärmavbild 2022-04-24 kl. 17.56.59.png

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10 hours ago, ComGrafPL said:

Best way is to get default template code from other, clean PS install. And just copy. I did that one time for the client as it was kinda broken. But it was in other language. But it did the fix.

Ok, but which files exactly should I replace?

Thanks!

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On 4/28/2022 at 12:14 PM, ComGrafPL said:

Best way is to get default template code from other, clean PS install. And just copy. I did that one time for the client as it was kinda broken. But it was in other language. But it did the fix.

Ah, i see. I tried that before but it did not change the layout issue. I took the code from Prestashop own demo site... Any other idea?

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