The backup file does not exist

[rdragnea]

When I want to create a database backup, I get the following error: "The backup file does not exist"

Can anyone help me?

[Nickz]

  On 4/12/2022 at 11:12 AM, rdragnea said:

Can anyone help me?

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sure go to phpmyadmin, usually domain.xx/phpmyadmin or over your cpanel in case of shared server. Login and export the database. The databse alone won't give you a full backup though.

[rdragnea]

  On 4/12/2022 at 12:12 PM, Nickz said:

asigurați-vă că accesați phpmyadmin, de obicei domain.xx/phpmyadmin sau peste cpanel în cazul unui server partajat. Conectați-vă și exportați baza de date. Numai baza de date nu vă va oferi o copie de rezervă completă.

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Thank you! I know about that. My interest is to work in Prestashop Backoffice.

Edited April 12, 2022 by rdragnea (see edit history)

[Ress]

What version of PrestaShop are you using?

[rdragnea]

  On 4/13/2022 at 1:13 PM, Ress said:

What version of PrestaShop are you using?

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1.7.8.0

[Ress]

Your error appears here:

prestashop_root/src/Adapter/Backup/DatabaseBackupCreator.php

$legacyBackup = new PrestaShopBackup();
if (!$legacyBackup->add()) {
	throw new BackupException('Failed to create backup');
}

So you should go to the add() function in class PrestaShopBackup (/classes/PrestaShopBackup .php), and debug there, to see exactly where the error is.

I would say that you did not have Gzip compression enabled on your server. Check this first.

[rdragnea]

  On 4/14/2022 at 11:37 AM, Ress said:

Your error appears here:

prestashop_root/src/Adapter/Backup/DatabaseBackupCreator.php

$legacyBackup = new PrestaShopBackup();
if (!$legacyBackup->add()) {
	throw new BackupException('Failed to create backup');
}

So you should go to the add() function in class PrestaShopBackup (/classes/PrestaShopBackup .php), and debug there, to see exactly where the error is.

I would say that you did not have Gzip compression enabled on your server. Check this first.

Expand  

Thank you, but the error is 'The backup file does not exist' not 'Failed to create backup'