HansKind Posted April 1, 2022 Share Posted April 1, 2022 Since October 5th last year, the PS Facebook module no longer sync with Facebook. Until now this wasn't a real issue, and over the past couple of months I looked to find a solution for this. By checking this forum it's clear more people faced this since October last year. PS version : 1.7.8.2 Facebook module : 1.16.0 PHP version : 7.1.33 Has anyone a solution/fix? Kind regards Hans Link to comment Share on other sites More sharing options...
ComGrafPL Posted April 1, 2022 Share Posted April 1, 2022 First, you need to change PHP. Link to comment Share on other sites More sharing options...
HansKind Posted April 3, 2022 Author Share Posted April 3, 2022 PHP upgraded to 7.3 on Friday, and it's still not syncing! Kind regards Hans Link to comment Share on other sites More sharing options...
markoo Posted April 8, 2022 Share Posted April 8, 2022 I have 2 website on PHP 7.4 and after a time the sync stop..... cant use anymore the module If know anyone solution, write it down Link to comment Share on other sites More sharing options...
willowtree Posted April 18, 2022 Share Posted April 18, 2022 I had the following reply from support (in French which is nt my language so I used Google Translate). It's not really maintenence when it has been months, and I'm not looking for ads, i'm looking to sync the catalog. Quote Thank you for contacting the Prestashop support service. We are currently performing maintenance on the PrestaShop Facebook module which may last several weeks. This action aims to improve the quality of the module and your user experience. So that you can maintain your Marketing actions on Facebook, we recommend that you use the Facebook Dynamic Ads module in the meantime. We are not able to respond to your request for the moment on the PrestaShop Facebook module. We apologize in advance, and we will notify you as soon as the Prestashop Facebook module is restored. Have a great day ! Quote Merci d'avoir contacté le service de support Prestashop. Nous réalisons actuellement une maintenance sur le module PrestaShop Facebook qui peut durer plusieurs semaines. Cette action a pour but d’améliorer la qualité du module et votre expérience utilisateur. Pour que vous puissiez maintenir vos actions Marketing sur Facebook, nous vous recommandons d’utiliser le module Facebook Dynamic Ads en attendant. Nous ne sommes pas en mesure de répondre à votre demande pour le moment sur le module PrestaShop Facebook. Nous vous prions de nous excuser par avance, et nous vous préviendrons dès la remise en état du module Prestashop Facebook. Passez une excellente journée ! Link to comment Share on other sites More sharing options...
HansKind Posted April 18, 2022 Author Share Posted April 18, 2022 At least you did get a reply, I never got one on my support request. It's a issues going back for months, even years, despite several updates in the mean time, it's still a issue. Another few weeks, well if the issue is fixed, I will be happy, if not, maybe it's time to look for another solution. Link to comment Share on other sites More sharing options...
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