Product page error with quantity zero

[Alessandro Arisi]

Hello to all,

I have a strange problem on my prestashop 1.7.6.4

If one on my products are with 0 quantity in stock, product description is not showed and all side menù is expanded.
I tryied to recreate product, empty cache but I can not solve it. Only if I put quantity 1 or more, page is correct and show all.
I attached 2 screen to show the issue.

Thanks a lot for help!

Alessandro

 

[Ress]

Most likely, there is a problem with the html code in the template. When the product is not in stock, a code is displayed in which a tag is not closed properly, and the rest of the code on the page is broken.

[Alessandro Arisi]

Thank Ress for your answer.

But I have no html code in product, or better, I don’t add code only description but I tried to add only a word, like “test”, and is not showed.

Maybe I need to check some tpl file?

[Ress]

It is not necessarily from the description, but in a tpl, yes. You should check where the items start to disappear. From what I see, the last section displayed is from the Email Alerts module, possibly from there.

[Alessandro Arisi]

Thanks a lot!

I will check that👍