Homepage adding /?utm_etc gives "This product is no longer available"

[stevell]

Hi,

I have this issue where the ? is treated as a link to another page.

It only happens on one Prestashop website.  They have the same server settings. 

It works okay on all other pages but not the homepage

https://www.storagebox.co.nz/?utm This product is no longer available.

https://www.storagebox.co.nz/elfa/wall-based-wardrobe/elfa-closet-rod-holder?utm Works okay

I have tried everything I can think of but no luck.

Any suggestions would be welcome

Steve

 

 

[ComGrafPL]

Links on home page looks valid. Redirection seems fine. Cant find any products on front, that would leads to https://www.storagebox.co.nz/?utm,  even after using search.

[stevell]

I should have been a bit clearer in my explanation.

Google Analytics, Adwords etc append a tracking  code onto the page url so it can be tracked. For example,

Campaign Name (utm_campaign): Use this parameter to identify a campaign or promotion tied to your link. This could be a product name, type of sale, contest name, etc.

Example: utm_campaign=summer-sale

The code on our website would look like https://www.storagebox.co.nz/?utm_campaign=summer-sale

We can then track traffic, clicks, purchases etc that come to the website from the adwords promotion called Summer-sale.

The website should ignore everything after the ? but on the home page only it does not. It reads the /?utm_campaign=summer-sale as a link to another page and does not see it as a tracking code to be ignored. This means I cannot create an ad that points to our home page as the home page shows "This product is no longer available."

[SmartDataSoft]

@stevell

 

I have tried to my PrestaShop 1.7.7 and it works fine. Will you check their is any module you are using which take value from url. In your home page all PrestaShop default module install and default theme . 

If possible you can share your site url

 

Thank you

[SmartDataSoft]

1 hour ago, escobarrr said:

Hey, that's really weird cause it never happened to me before.

You can send us the site url and access if possible. I will debug and help you to resolve 

Thank you

[Bridge]

Hey Stevell - I've got this issue too.  I have a feeling it has something to do with PrettyURLs.  Do you have this installed on your site too? Did you have any luck fixing this? Please let me know.

[stevell]

On 3/17/2022 at 6:14 AM, Bridge said:

Hey Stevell - I've got this issue too.  I have a feeling it has something to do with PrettyURLs.  Do you have this installed on your site too? Did you have any luck fixing this? Please let me know.

Yes, I have pretty urls installed. The issue is still there. https://www.storagebox.co.nz