Prestashop beginner Posted February 6, 2022 Share Posted February 6, 2022 (edited) Dear all, I just updates the website and get this error. I can't get to the dasboard anymore.....Anyone knows how to solve this? Prestashop version 1.7, PHP 7.2 (1/1) FatalErrorException Compile Error: require(): Failed opening required '/var/www/clients/client39048/web99937/web/var/cache/dev/ContainerLwvxdj4/removed-ids.php' (include_path='/var/www/clients/client39048/web99937/web/vendor/pear/pear_exception:/var/www/clients/client39048/web99937/web/vendor/pear/console_getopt:/var/www/clients/client39048/web99937/web/vendor/pear/pear-core-minimal/src:/var/www/clients/client39048/web99937/web/vendor/pear/archive_tar:.:/opt/phpbuilds/php-7.2/pear') in appDevDebugProjectContainer.php line 2287 Thank you! Edited February 9, 2022 by Prestashop beginner (see edit history) Link to comment Share on other sites More sharing options...
ComGrafPL Posted February 6, 2022 Share Posted February 6, 2022 Prestashop version? Update from which version? PHP ? 1 Link to comment Share on other sites More sharing options...
JBW Posted February 6, 2022 Share Posted February 6, 2022 Rename/var/cache to /var/cache_old on your FTP 1 Link to comment Share on other sites More sharing options...
SmartDataSoft Posted February 8, 2022 Share Posted February 8, 2022 (edited) Hello, It is best practice to give more information about your environment when asked support What is your current PrestaShop version, php version What is the update PrestaShop version and php version This will help community developer to help you. Thank you Edited February 8, 2022 by SmartDataSoft (see edit history) 1 Link to comment Share on other sites More sharing options...
Prestashop beginner Posted February 9, 2022 Author Share Posted February 9, 2022 On 2/6/2022 at 8:42 AM, ComGrafPL said: Prestashop version? Update from which version? PHP ? Prestashop version 1.7, PHP 7.2, hope I remembered it ok, can not find it anywhere as I can't reach the dashboard Link to comment Share on other sites More sharing options...
Prestashop beginner Posted February 9, 2022 Author Share Posted February 9, 2022 On 2/8/2022 at 10:00 AM, SmartDataSoft said: Hello, It is best practice to give more information about your environment when asked support What is your current PrestaShop version, php version What is the update PrestaShop version and php version This will help community developer to help you. Thank you Prestashop version 1.7, PHP 7.2, hope I remembered it ok, can not find it anywhere as I can't reach the dashboard Link to comment Share on other sites More sharing options...
ComGrafPL Posted February 9, 2022 Share Posted February 9, 2022 5 minutes ago, Prestashop beginner said: Prestashop version 1.7, PHP 7.2, hope I remembered it ok, can not find it anywhere as I can't reach the dashboard Try this: On 2/6/2022 at 3:56 PM, JBW said: Rename/var/cache to /var/cache_old on your FTP 1 1 Link to comment Share on other sites More sharing options...
Prestashop beginner Posted February 11, 2022 Author Share Posted February 11, 2022 On 2/6/2022 at 3:56 PM, JBW said: Rename/var/cache to /var/cache_old on your FTP Thank you sooo much!! It worked! Link to comment Share on other sites More sharing options...
Prestashop beginner Posted February 11, 2022 Author Share Posted February 11, 2022 On 2/6/2022 at 3:56 PM, JBW said: Rename/var/cache to /var/cache_old on your FTP Thank you soooo much!! It worked!! Link to comment Share on other sites More sharing options...
SmartDataSoft Posted February 14, 2022 Share Posted February 14, 2022 @Prestashop beginner Glad to know your issue is solved. Please change the title as [solved] so that other user will not come in this post to answer again Thank you Link to comment Share on other sites More sharing options...
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